There is often a communication gap between the customer and the business, easyTicket bridges this gap by offering a quick and user-friendly platform for your customers and clients to request and receive help and support. For commonly asked questions or queries, easyTicket includes a comprehensive knowledgebase system. To increase productivity and efficiency, agents are able to search tickets in a number of ways and forward tickets to more appropriate agents.
Admin panel (with site settings)
Search by ticket name or reference
Client and re-open tickets
Mute and unmute unwanted client accounts
Ticket category management
Auto-assign tickets to agents
PHP installed (any version)
Unzip easyTicket to the desired directory on your server
Create a MySQL database and associated user
Set the 4 database variables in system/settings.php
A regular license allows an item to be used in one project for either personal or commercial use by you or on behalf of a client. The item cannot be offered for resale either on its own or as part of a project. Distribution of source files is not permitted.
An extended license allows an item to be used in unlimited projects for either personal or commercial use. The item cannot be offered for resale "as-is". It is allowed to distribute/sublicense the source files as part of a larger project.