Identifying the customer and some more requests

Hello, Codester team! Hello, Frederick!

Most of software marketplaces (almost all famous) supply the sellers with all information about the purchase made, but not the Codester for a while... Unfortunately...
This helps a lot to identify the customer and the purchase, and helps to resolve conflicts outside the marketplace

The example is the last purchase of this module: https://www.codester.com/items/13418/copy-product-from-marketplaces-opencart

As you may see, the customer had some problems with it (https://www.codester.com/items/comments/13418/copy-product-from-marketplaces-opencart) and we really were offline these days, so we were be able to reply only the 5 days after. Of course, the customer was angry and left the indignant review and the worst possible assessment.

We tried to resolve this, but we can reply in the support section ONLY!

If i at least had his/her email, i would contact him directly, apologize, supply with any help needed and may be some gifts as an apology, and also ask to revise his review and the bad vote
But i haven't...

So, we stayed with badly voted and reviewed software that by the way has 20+ votes of 5 stars and 250+ purchases on the opencart extension marketplace (https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=12026), and we have no opportunities to fix this situation now...

Actually, Codester is not yesterday-launched marketplace, you had quite enough time to implement/improve the highly demandable features that many sellers are asking for during a long time, like:

1) the email Notifications about someone purchased the software, all needed information to easily identify the customer in future (Nickname, email, date of purchase and the purchaseID)

2) Add some other payment ways for withdrawal, the examples are skrill and payoneer, many sellers are asking for them

3) Ability to submit the FREE software, this is very good practice as:
- ability to list the free trial versions of the commercial software
- ability for sellers to advertise themselves, their other commercial modules or themes, show the professionalism and skills
- ability for sellers to evaluate the demand of the potential software by submitting the "stripped down" version of the software
- significant traffic increase and overall appeal of the Codester marketplace at whole
- many other benefits

We don't believe that above mentioned features are too hard to be implemented and hope you will pay attention to this appeal and take appropriate actions about this...

Many thanks you in advance and have a nice day!

Thank you for all the feedback.
Just about contacting customers who leave a 1-star review out of the blue. You can also contact them by leaving a message through their profile.

hello, Frederick!

>>>> You can also contact them by leaving a message through their profile
where i should do this? https://clip2net.com/s/45VoWiO

thanks

The users profile has been removed or has been banned.

hello

cool...

So what we have to do now to fix the issue with the vote and review??

How it will be able to revise the voting and the review?? Even if we will find his email in any way...

And please, set up the notifications seller about the purchase, with all needed information to identify the customer, this is half an hour of coding... Please

thanks

Correct, If somebody is banned he/she cant make any changes anymore.
If the person was banned for authorized cashback of that product the review will be automatically removed.

If you think the review contains incorrect facts etc you can ways contact Codester support.