BWD WooCommerce Withdrawal Center helps WooCommerce stores receive and manage customer withdrawal requests through a structured frontend form and a dedicated admin workflow.

The plugin is designed to help store owners support withdrawal-request workflows related to the EU Consumer Rights Directive, Directive 2011/83/EU, as amended by Directive (EU) 2023/2673, which introduces an online withdrawal function under Article 11a for eligible distance contracts concluded through an online interface.

Customers validate their order using the order number and billing email before the withdrawal form is shown. After validation, they can complete the configurable request form, select products when enabled, confirm legal checkboxes, review their request, and submit it.

Store administrators can manage requests from a dedicated WordPress admin area, update statuses, export requests, configure withdrawal settings, customize optional fields, set exception rules, and edit customer/admin email templates.

Greek translations are included, with language files for Greek locale variants, and editable labels/templates can be translated through WPML or Polylang string translation tools.

The plugin provides workflow tools only. Store owners remain responsible for configuring their own legal text, eligibility rules, policies, notices, and retention practices according to their jurisdiction.

• Order number and billing email validation before showing the form
• Dedicated BWD Withdrawals admin area
• Custom database table for withdrawal requests
• WooCommerce HPOS compatibility
• My Account Withdrawals tab
• Withdrawal links in order details, Thank You page, emails and footer
• Shortcodes for withdrawal form and withdrawal button
• Configurable withdrawal period with default 14 days
• Configurable late-submission message
• Product, category and tag exception rules
• Duplicate active request prevention
• Final review screen before submission
• Receipt hash and timestamp for evidence
• Customer and admin email notifications
• Editable email templates with optional HTML formatting
• Email header, footer and logo support
• WordPress Media Library logo picker
• Test email buttons for templates
• Optional form fields with enable/required controls
• Product selector from validated order
• Refund preference and bank transfer fields
• Editable legal checkbox labels with safe HTML links
• WPML and Polylang string support for editable labels/templates
• Greek translations included
• Rate limiting and nonce protection
• CSV export

• WordPress 6.2 or newer
• WooCommerce 8.0 or newer
• PHP 7.4 or newer
• A configured WooCommerce store
• A page where the withdrawal form shortcode can be placed

1. Install and activate the plugin.
2. Create a WordPress page for withdrawal requests.
3. Add the shortcode [bwd_withdrawal_form] to that page.
4. Go to BWD Withdrawals > Settings.
5. Paste the withdrawal page URL into the settings screen.
6. Configure the withdrawal period, optional fields, exception rules and email templates.
7. Exclude the withdrawal page from full-page caching in cache/CDN plugins.

Optional button shortcode:

[bwd_withdrawal_button]

Example with attributes:

[bwd_withdrawal_button label="Request withdrawal" align="center"]