NextGenSwitch – Multi-Tenant AI Call CenterNextGenSwitch – Multi-Tenant AI Call Center
Multi-tenant AI call center with tenant isolation, smart IVR, voice & message automation, queues, and campaign tools.
NextGenSwitch – Multi-Tenant AI Call Center
Multi-tenant AI call center with tenant isolation, smart IVR, voice & message automation, que...
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Overview
NextGenSwitch Multi-Tenant Edition is a complete AI-powered call center and communication platform designed to transform how businesses manage voice and messaging operations. This powerful system integrates PBX, call center, and campaign automation features into a single, unified and highly scalable solution.
The multi-tenant architecture provides full tenant isolation, enabling service providers to host multiple clients securely. Each tenant receives its own independent PBX, call center, routing configuration, and AI automation environment.
NextGenSwitch delivers comprehensive telephony features, including SIP trunk management, extension control, DID routing, IVR flows, call queues, agent dashboards, and real-time performance monitoring. These capabilities are enhanced by AI-driven tools such as virtual voice agents, intelligent call routing and automated replies for WhatsApp and Messenger.
Designed to be secure, scalable, and production-ready, NextGenSwitch Multi-Tenant Edition empowers service providers to launch and manage their own cloud telephony platform with advanced automation and a clean, modern interface.
Features
Multi-Tenant Architecture
- Full tenant isolation
- Separate PBX, IVR, queue and routing per tenant
- Tenant-level roles (owner, admin, agent)
- Centralized super-admin control panel
AI & Automation
- AI Virtual Voice Agent for call handling
- AI-powered WhatsApp & Messenger auto replies
- Auto ticket creation using AI
- AI call Record summaries
Telephony Core
- SIP trunk, extension & DID management
- Smart IVR Design
- WebRTC softphone
- Call recording & voicemail
- Real-time dashboard for queues & agents
- Messaging & Campaigns
- WhatsApp & Messenger automation
- Voice broadcasting & outbound campaigns
Platform Tools
- Built-in support ticketing system
- CRM-ready
- Click to call
- Role-based permissions
- Fully documented installation and configuration
Requirements
- Linux server or VPS
- PHP 8.0+
- MySQL 5.7+ / MariaDB
- Composer
- SSL certificate webrtc softphone
- For AI automation: API key for LLM provider
Instructions
Documentation contains full step-by-step installation, please check before install.
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| First release | 19 November 2025 |
| Last update | 19 November 2025 |
| HTML/CSS Framework | Bootstrap |
| Software version | PHP 8.0, PHP 8.1, PHP 8.2, PHP 8.3, PHP 8.4 |
| Files included | .py, .php, .css, .html, .sql, Javascript .js |
| Database | MySQL 5.x |
| Software framework | Laravel |
| JavaScript Framework | jQuery |
| Tags | whatsapp automation, messenger automation, multi tenant, cloud pbx, did management, ai contact center, virtual voice agent, call center software, sip trunk management, ivr system, auto dialer, omnichannel support, call routing system, voip softswitch |
