The Ultimate PHP Ticket Support System is a fully-featured, ready-to-use support and ticket management platform. Designed for businesses, SaaS, and customer service teams, it allows users to submit support tickets, track their progress, and communicate with support agents. Admins can manage users, view all tickets, update statuses, and reply directly through the admin dashboard.

Key Features

Admin Dashboard

• Manage users, tickets, and replies efficiently.

User Dashboard

• Submit new tickets, track status, and communicate with support agents.

Ticket Management

• Open, in-progress, and closed statuses with priority levels.

Replies System

• Both users and admins can reply to tickets.

Secure Authentication

• Separate login for admins and users with hashed passwords.

Responsive Design

• Mobile-friendly interface using Bootstrap 5.

Clean Code

• Easy to customize and extend.

Technical Requirements

• PHP: 7.4 or higher
• MySQL: 5.7 or higher
• Web Server: Apache
• PHP Extensions: mysqli, mbstring

Admin Dashboard

• Manage users, tickets, and replies efficiently.

User Dashboard

• Submit new tickets, track status, and communicate with support agents.

Ticket Management

• Open, in-progress, and closed statuses with priority levels.

Replies System

• Both users and admins can reply to tickets.

Secure Authentication

• Separate login for admins and users with hashed passwords.

Responsive Design

• Mobile-friendly interface using Bootstrap 5.

Clean Code

• Easy to customize and extend.

• PHP: 7.4 or higher
• MySQL: 5.7 or higher
• Web Server: Apache
• PHP Extensions: mysqli, mbstring

Upload Files: Upload the project files to your web server.
Configure Database: Update the config/db.php file with your database credentials.