11 Support questions or comments

• 
  7 months ago
  purechoice Purchased

  When I look at the invoice it does not print any information at bottom. I cannot attach a document here. IS there another way to msg or email you?
• 
  7 months ago
  ndkdesign Author

  [email protected]

• 
  7 months ago
  purechoice Purchased

  Is it supposed to print the lot numbers on the invoices?
• View 2 more replies
• 
  7 months ago
  ndkdesign Author

  Hello yes
• 
  7 months ago
  purechoice Purchased

  Mine does not, what do I do?
  
• 
  7 months ago
  purechoice Purchased

  Hello? How do I get it to print the lot numbers on the invoices. ITs not working on mine.
• 
  7 months ago
  ndkdesign Author

  Could you send ma admin access to check?
• 
  7 months ago
  purechoice Purchased

  can I post that here without others seeing the info?

• 
  7 months ago
  purechoice Purchased

  So Just to be clear. Even though I entered a qty in the traceable section I also have to add that qty in products manually? Correct?
• 
  7 months ago
  purechoice Purchased

  yes/no?
• 
  7 months ago
  ndkdesign Author

  Yes

• 
  7 months ago
  purechoice Purchased

  I need some help. When I had a product in the treaceability it does not add the qty to the qty on hand . Is it supposed to? What do i have not selected correctly?
• 
  7 months ago
  ndkdesign Author

  hello when you enter a batch you have to enter the quantity of this batch, module does not take product stock beacuse this stock could be splitted in multiple batch

• 
  11 months ago
  purechoice Purchased

  Do you have any documentation on the fields to be entered into from the Back office?
• 
  11 months ago
  purechoice Purchased

  what does DLC stand for?
  What does DLUO stand for?
  Alert1- does an email go here or does a number go here?
  Supplier- Does not pull the supplier from the product. How do we get the correct supplier in there?
  file name- what is this for?
  file description- what is this describing?
  add file- what is this looking for?
  name, description, download- what are these used for?
  
  if we want to search on what lot was sold on what invoices do we do that from module directly?
• 
  11 months ago
  ndkdesign Author

  Hello,
  DLC is for Expiration date
  DLUO is Best before date
  Alert 1 and Alert 2 : add a number (days) when module send you a link before DLC and DLUO date
  
  Supplier is open because sometime, on a same product you can have multiple suppliers.
  File name, add file, name, description, download is for user who want to join file to their batch traceability (not mandatory)
  
  to search order by lot : go to modules > traceability configuration, you will find a search engine.
  
  Regards
  
  
  
  

• 
  Mar 27, 2023
  priskar Purchased

  I just kindly like to add that supplier and stock management cannot be tested in your test version. there are no entries for this. therefore I assume that it does not work in your demo version either even I see that you excluded stock management for 1.7 as it has changed, which leaded to both of my questions .
• 
  Mar 27, 2023
  ndkdesign Author

  ok is everything right for you?
• 
  Mar 27, 2023
  priskar Purchased

  Hi,
  Thank you very much for your reply.
  No, as kindly said I would request you to send over a fixed version which we can use. The supplier is not working in your setting. The same goes for your demo version where there is no supplier being added / possible to be tested.
  Kind regards,
  Priska

• 
  Mar 25, 2023
  priskar Purchased

  Dear programmer,
  
  Thank you so much for your help.
  This looks good and we bought it.
  
  But there is a further question: we've entered one supplier, which has no products assigned but is our actual supplier (we are finalizing this product). Therefore, we like to add it in the section supplier. The name of our supplier is in your addon, we click add and save. But after saving the supplier is not there anymore. Can you save suppliers in your addon? It seems that we cannot.
  
  it's this field below Warehouse:
  Warenlager -> what information do you read here? in PS 1.7 there is no Warehouse installed but under product, quantity there is a field 'stock' and than 'stock location'. Would you read this file if possible?
  Lieferant - > if we add a supplier and save it, newly made entry is not there. Field comes back empty. Our supplier has no added products under BO > brands & suppliers > suppliers but is our supplier.
  
  Kind regards,
  
  
  
• 
  Mar 27, 2023
  ndkdesign Author

  hello could you provide admin and ftp access in private message?
  warehouse is just used for 1.6 versions
• 
  Mar 27, 2023
  priskar Purchased

  how can I send a private message? this is the support box.
  You kindly would need to fix the issue with suppliers as it seems.
  kind regards,

• 
  Mar 23, 2023
  priskar Purchased

  Thank you very much for the fast replay.
  We tested it and are interested but there is a bug from our perspective.
  
  Case of issue:
  - Ordered amount 30 pieces, in stock afterwards 10 pieces (product 'shoes' in your test environment)
  - lot 0 has 5 items and lot 1 has 50
  
  -> your addon shows in order settings only lot 0 to be used with 30 items but the lot has only 5 items. this is wrong.
  -> Your addon would need to take from lot 0 five pieces and from lot 1 25 pieces.
  
  Can you fix this?
  
  Kind regards,
• 
  Mar 23, 2023
  ndkdesign Author

  hello yes this is what it does, wich order reference is it please?
• 
  Mar 23, 2023
  priskar Purchased

  This is a bug. If there aren't enough items in a lot for an other, it must take from several lots the items and just form one.
  We tried out this:
  95 144 Shoes 0 2023-03-23 00:00:00 2024-03-15 00:00:00 50 -- 1 0
  94 123 Shoes 0 2023-03-22 00:00:00 2024-02-22 00:00:00 5 -- 0 0
  
  With order:
  #50 TDMHBFMNT
  
  It does add this lot - with 5 items in stock but the addon is showing 30 items in available for this lot, what is wrong. It would need to add the second lot form above with 25 items too.
  
  Traçability :
  Product : Lot number : Quantity : by date : deadline for optimal use : Wharehouse :
  Test beurre : => ( id=14899) 30 2022-04-05 2022-04-08
• 
  Mar 23, 2023
  ndkdesign Author

  may be it was a misconfiguration problem, i just try you can see order. : QCVRHRAPT

• 
  Mar 22, 2023
  priskar Purchased

  Would you fix demo version? login is not possible.
  Kind regards,
• 
  Mar 22, 2023
  ndkdesign Author

  hello demo is available here : https://ndksp.ndk-design.fr/admin838bwrbkd/
  [email protected]">[email protected]
  demodemo
  
  Module work on 1.7, 8 version is on work

• 
  Mar 22, 2023
  priskar Purchased

  Hi, is this addon still being sold and if so, is it working on 1.7 and 8?
  Kind regards,