51 Support questions or comments

• 
  5 days ago
  Ludz007007

  What is the plan regarding this?
  
  Assistants are being deprecated by OpenAI
  End of life is planned for mid-2026. We recommend using OpenAI models directly with the appropriate tools instead. For knowledge bases, you can use a Vector Store directly, which provides the same capabilities as Assistants (and often better performance). AI Engine is focusing development efforts on the Responses API going forward.

• 
  1 month ago
  KrazyJ Purchased

  There is no update ? There is been so many new models but no update to anything.
• 
  1 week ago
  KrazyJ Purchased

  I would like to request for refund as i haven't even used this item and i guess didn't even downloaded it ever. Kindly approve my request once received.
  
  Thanks
• 
  1 week ago
  DannsScripts Author

  Hello @KrazyJ,
  Our app includes automatic model updates, meaning that any new model released by OpenAI is added automatically — no manual updates are required.
  
  Regarding your refund request, we’re sorry to inform you that we’re unable to process it. Our records indicate that your purchase was made over a YEAR ago, and we can’t be held responsible for the product not being used during that period.
  Please note that refunds are only issued when there’s a proven contradiction between what’s advertised and what’s actually provided in the product’s features.
  
  Thank you for your understanding.

• 
  5 months ago
  Ludz007007

  URGENT HELP NEEDED:
  
  Is there no way clients can link whatsapp via QR?
  And i cant get the assistant to work.. the chatbot embedded...
  
  It does not give a response?
  
  I have set up pusher in .env aswell.
  
  i see no responses in the widget only loading buffer message dots...
• 
  5 months ago
  DannsScripts Author

  Check your inbox.

• 
  7 months ago
  KrazyJ Purchased

  Any update coming soon ?
• 
  6 months ago
  KrazyJ Purchased

  Guys no reply, any update coming soon ? What is going on is my hard earned money wasted on this ?
• 
  6 months ago
  DannsScripts Author

  Hello @KrazyJ,
  
  We’d like to reassure you that we’re still actively supporting our item, and updates are indeed planned. However, to ensure that our development efforts remain sustainable, we typically draft new updates once we have a meaningful set of feature requests from a sufficient number of buyers. Otherwise, releasing updates too frequently without broad demand would result in us operating below cost, which is difficult to maintain long term.
  
  Thanks for your kind comment!
  
  Best regards,
• 
  2 months ago
  KrazyJ Purchased

  Any Update planned or not ?

• 
  7 months ago
  eduardofiorini

  Hello, do you have an estimate of when the Telegram and Blog modules will be released?
• 
  6 months ago
  DannsScripts Author

  Hello,
  
  Thank you for your interest and for reaching out.
  
  At the moment, we don't have a confirmed release date for the Telegram and Blog modules. We're carefully prioritizing features based on user demand and available resources to ensure we deliver high-quality updates. That said, both modules are on our roadmap, and we'll be sure to announce any progress or release timelines as soon as we have something concrete to share.
  
  We truly appreciate your patience and support.
  
  Best regards,

• 
  7 months ago
  ceaslo

  Hello, will you add? deepseek Also can we change the font in the web chat please? We make it different and a little bit consistent because it is not clear enough and also not consistent with the large writing.
• 
  6 months ago
  DannsScripts Author

  Hello,
  
  Thank you for your message and valuable feedback.
  
  We're currently considering a multi-AI-provider approach, including support for DeepSeek. However, we don’t have a confirmed timeline for its implementation just yet.
  
  Regarding the web chat widget—yes, it’s highly customizable. You can adjust various aspects such as the font, alignment, language, and more to better match your website's design and branding.
  
  Best regards,

• 
  8 months ago
  KrazyJ Purchased

  Guys update ?
• 
  8 months ago
  DannsScripts Author

  Hello @KrazyJ
  There was actually an update on Feb 3, You can find version details on the product page.
  Regards!
• 
  8 months ago
  KrazyJ Purchased

  It says "queued" was that published ? Also can you please add more features.
  Thanks
• 
  8 months ago
  DannsScripts Author

  The update has already been released, and the status is now "current."
  
  What additional features would you like to see added?

• 
  8 months ago
  ketnoi24 Purchased

  I really negatively evaluate how to update this instruction, because it is very complicated.
  Each update is losing all files in the database such as logos, and related images
• 
  8 months ago
  DannsScripts Author

  Hello @kentoi24,
  
  The upgrade instructions are designed to ensure that no data, including image files and databases, is lost. It's important to follow them carefully during the update; otherwise, the upgrade may not be successful.
  
  We're also working on a simpler upgrade process.
  
  Thanks.

• 
  9 months ago
  muhammadiwa Purchased

  make each update in module form. so that when there is a new update, I just have to install the updated module. If this is the case, every time there is a new update, I have to reinstall it and reset the server. takes too much time. Make each updated version into a module so just upload the latest version in the module menu to make it simpler and more practical
• 
  8 months ago
  DannsScripts Author

  Thanks for your suggestion, we'll have that in mind for the next updates.

• 
  9 months ago
  eduardofiorini

  Congratulations! I really liked it, I will buy it soon.
  
  Some suggestions:
  
  - Webhook to trigger Captured data.
  - ApiRest to fetch Captured data.
  - Integration with Instagram Direct.
  - Integration with Mercado Pago (Largest Gateway in Latin America).
  
  Some questions before purchasing:
  
  - What is the difference between a model and a assistant?
  On the platform, both can be trained and added to a Widget.
  - How do Datasets work and where are they implemented or consumed?
  - Do you have documentation or video on using the tool and all modules?
  - How does AI direct service to a human agent on the platform?
  - How are captures made and triggered and how do "handed off messages" work?
  - Would Feedback Collection be possible as a KPI at the end of the service?
• 
  9 months ago
  DannsScripts Author

  Hello @eduardofiorini,
  
  Thank you for your suggestions—we’ll definitely take them into consideration.
  
  Regarding your questions:
  
  1. Difference between Models and Assistants: AI models are simpler and provide faster responses, but they do not have memory. On the other hand, assistants can engage in more human-like conversations since they have access to memory and conversation history, allowing them to deliver more accurate responses.
  
  2. Documentation: You can find a detailed guide here: https://aidex-docs.adnane.tech/
  
  3. Human Agent Handoff: Whenever a user requests to speak with a human agent, the AI sends a notification email. The agent can then follow the provided link to join and take over the conversation.
  
  4. Function Triggers in Conversations: The AI can trigger specific functions when needed. For example, if a user expresses interest in a feature that is not yet available, the AI captures this as a suggestion. Similarly, it can collect user feedback, handle newsletter subscriptions, and process other relevant data.
  
  5. Feedback Collection Feature: Could you please clarify your suggestion regarding feedback collection? We’d love to understand it better.