21 Support questions or comments

• 
  8 months ago
  tipaul Purchased

  I installed the script. I see the email in the email server.I see the email in my admin section but it dont appear in the inbox section for the people.It always waiting !!!!!Whats the problem?
• View 2 more replies
• 
  8 months ago
  leembyte Author

  Hello, my friend,
  
  First of all, thank you for purchasing my script. Let’s solve your issue! To proceed, I need to confirm if your email account is properly configured to receive all messages directed to your primary domain.
  
  First question:
  Is the configured email server receiving all messages in the inbox? Check this by accessing your email directly through cPanel. If not, it might not be set up as a catch-all email, meaning emails sent to generated accounts are not being redirected to the primary email inbox.
  
  Second question:
  Make sure your domain’s SSL certificate is valid. The script uses a secure port to connect to your mailbox, and an invalid certificate can prevent the connection.
  
  If you need assistance setting up the catch-all email, I’m available to help. Just reach out to me via the support email listed in the script documentation.
• 
  8 months ago
  tipaul Purchased

  
  First question:
  Is the configured email server receiving all messages in the inbox?
  Yes I received all emails in the server and I can see it in my admin section .I'm using Hostinger.Every thing works but except the inbox for the normal users.
• 
  8 months ago
  leembyte Author

  Thank you,
  The script checks the messages automatically, so you have to wait a few seconds for them to reach the generated email inbox. However, I would like you to share your website address in the private message so that I can perform a test and make sure that everything is properly configured.
• 
  8 months ago
  tipaul Purchased

  Thank you for your support , you do a good job.
• 
  8 months ago
  leembyte Author

  You're welcome, if you need help with anything else I'm available.