2 Support questions or comments

• 
  2 months ago
  thanhquynh Purchased

  Hi can i have another game if i buy Ultimate Puzzle Bundle?
• View 6 more replies
• 
  2 months ago
  foxgames Author

  Hi
  Yes, You can get 9 puzzle game source codes if you buy Ultimate Puzzle Bundle
• 
  2 months ago
  thanhquynh Purchased

  I have already purchased this game, can I exchange it for another game that is not included in the bundle if i buy?
• 
  2 months ago
  foxgames Author

  Unfortunately, we do not have a policy that allows exchanging a previously purchased project for another project that has not been purchased.
  
  By the way, I truly hope you will consider getting the Ultimate Puzzle Bundle.
  With a price of $99 for 9 full games, it’s effectively only around $11 per game, which is an excellent value for your needs. All 9 games are high-quality products, and you can easily create multiple puzzle game variants for Google Play, the App Store, or WebGL.
• 
  1 week ago
  thanhquynh Purchased

  Level bugs 500!
• 
  1 week ago
  foxgames Author

  hello
  Can you descript more detail about your errors in this level?
  Can you share any record videos to me?
• 
  1 week ago
  thanhquynh Purchased

  I made it to level 501 and cannot go farther. All the words on level 501 are "apple" so it is basically impossible to complete that level. (User report!)
• 
  1 week ago
  foxgames Author

  You are right. I am sorry for this problem
  Now, you can fix it easily by this way
  1- Open BoardManager.cs file
  2-Find function void InitializeCellData() . It's put line 50
  3-Add more this code
  if (initSeq == null)
  {
  initSeq = levelData.sequences.Find(seq => seq.name == "Init" ;
  }
  You can check this screenshot
  https://drive.google.com/file/d/1vsapiiHNNepddrq8CqTSpd3x1TgrdZJT/view?usp=sharing
• 
  1 week ago
  thanhquynh Purchased

  can not build after change!
• 
  1 week ago
  foxgames Author

  it's strange. Let's download last version from Codester and try build. I just updated it to version 1.2 and build apk complete

• 
  5 months ago
  thanhquynh Purchased

  Ads are not showing in the real phone (debug and release), my AdMob ID!
• View 5 more replies
• 
  5 months ago
  foxgames Author

  Hi
  
  Thank you for your message.
  
  Please note that for AdMob ads to work properly, your app or game must first be approved and published on Google Play or the Apple App Store.
  After that, you need to verify the successful store link in your AdMob account.
  
  Only then will your AdMob key become active and start showing real ads.
  Before the app is published and verified, test ads may work, but real ads will not display.
  
  Best regards
• 
  5 months ago
  thanhquynh Purchased

  App has been approved by AdMob! Is it bc of the Unity Ads 4.12.0 error? https://discussions.unity.com/t/whats-going-on-with-the-advertisement-legacy-sdk-version-4-12-0/1514278
• 
  5 months ago
  foxgames Author

  Let's try choose only Admob for your game. Go to game scene -> Find AdsController -> Choose Current Ads Type ADMOB
  Your game will ignore Unity Ads and only show Admob
  I don't think that Unity Ads has any problems. But try my way to show your Ads first
• 
  5 months ago
  thanhquynh Purchased

  I tried and it didn't work. Can you try to build and test ads with live app id?
• 
  5 months ago
  foxgames Author

  I understand your concern. Please note the following:
  • If the source code works successfully with the AdMob test IDs, it means the ad integration in the project is working perfectly and there is no issue in the source code.
  • In most cases, the problem comes from your AdMob configuration. Please make sure you check the following steps carefully:
  
  1. Verify your app with AdMob:
  • Add your live store link to AdMob.
  • Set up the app-ads.txt file (this is mandatory for all new apps).
  • After completing these steps, click Verify and wait up to 24 hours for AdMob to activate your App ID.
  2. Check your AdMob keys in the Unity project:
  • Go to the AdsController in your Game Scene and make sure you have entered the correct AdMob keys for Banner, Interstitial, and Rewarded Ads.
  3. Verify the Google Mobile Ads App ID:
  • In Unity Editor, go to:
  Assets → Google Mobile Ads → Settings
  • Make sure your Google Mobile Ads App ID is entered correctly.
  
  Once these steps are completed, your live AdMob ads should start showing after the verification process.
  
• 
  3 months ago
  thanhquynh Purchased

  I am encountering 2 serious problems warned by Google:
  1. Device and Network Abuse policy: Violation of Device and Network Abuse policy (https://discussions.unity.com/t/unity-platform-protection-take-immediate-action-to-protect-your-games-and-apps/1688031)
  2. App must support 16 KB memory page sizes
  To ensure your app works correctly on the latest versions of Android, Google Play requires all apps targeting Android 15+ to support 16 KB memory page sizes.
• 
  3 months ago
  foxgames Author

  Let's update your unity to Unity 2022.3.62f2. This project work fine with this Unity version. Then in project setting, choose Target API Level 16
• 
  3 months ago
  thanhquynh Purchased

  Thank you for your supports!