23 Support questions or comments

• 
  Aug 26, 2019
  jguarisma Purchased

  Hi. 2 days a go i bought your multiscraper, i'm trying to scrap data from walmart the module read the product but don't grabb. How can i do, you have any tutorial? also i try to scrap from Bjs and Sams Clud and do nothing.
• 
  Sep 2, 2019
  multiscraper Author

  hello
  very sorry for the late response, we were offline these days
  You will have got the reply today
  thanks
• 
  Sep 2, 2019
  multiscraper Author

  already replied to you

• 
  Jul 24, 2019
  Shahnag

  ****** It doesn't support latest version wordpress. Plugin install error.
• 
  Jul 24, 2019
  multiscraper Author

  hello
  we will check the latest version compatibility as soon as possible and let you know
  one more sorry for the inconvenience, we were offline these days
  thanks
• 
  Jul 25, 2019
  multiscraper Author

  Compatible now...

• 
  Jul 10, 2019
  Sayma

  Hi,
  
  Does MS pro support latest version woocommerce? If not, do you have any estimation to release for latest woocommerce version?
• 
  Jul 21, 2019
  Aysha

  Not replying .... Is it still supported ?
• 
  Jul 24, 2019
  multiscraper Author

  hello
  very sorry for the late response
  we will check the latest version compatibility as soon as possible and let you know
  one more sorry for the inconvenience, we were offline these days
  thanks
• 
  Jul 25, 2019
  multiscraper Author

  Compatible now...

• 
  Apr 18, 2019
  enmanuel523 Purchased

  hey my multiscraper is not working, help me this appears when I try to access:
  error 403
• 
  Apr 24, 2019
  multiscraper Author

  hello
  Please, use the support email [email protected] if you want to get support quickly, we found the notofocation of this comment in spam folder
  thanks

• 
  Mar 29, 2019
  enmanuel523 Purchased

  hey my multiscraper is not working, help me this appears when I try to access:
  
  “WE ARE SORRY, PAGE NOT FOUND!
  THE PAGE YOU ARE LOOKING FOR MIGHT HAVE BEEN REMOVED HAD ITS NAME CHANGED OR IS TEMPORARILY UNAVAILABLE.”
• 
  Apr 1, 2019
  multiscraper Author

  hello
  
  sorry for the late response, the support was unavailable these days
  
  please contact us directly to the [email protected], support is already in work and will help you ASAP
  
  thanks

• 
  Mar 2, 2019
  enmanuel523 Purchased

  hello, I've written to the support to help me with my multiscraper because it is not finding Amazon products and I've already tried with proxy.
• 
  Mar 8, 2019
  multiscraper Author

  hello
  
  very sorry, the support was unavailable these days
  
  thanks
• 
  Mar 12, 2019
  enmanuel523 Purchased

  when will they help me?
  
• 
  Mar 12, 2019
  multiscraper Author

  hello
  
  sure, please contact us directly to the [email protected], support is already in work and will help you ASAP
  
  one more sorry for the inconvenience
  
  thanks

• 
  Dec 14, 2018
  enmanuel523 Purchased

  I have received the best customer service, this is the best scraping software .Thanks

• 
  Dec 14, 2018
  enmanuel523 Purchased

  help, my multiscraper does not scrape the products, I've tried with my own proxy and it does not work.
• 
  Dec 14, 2018
  multiscraper Author

  sure, please send the direct request to the support email [email protected]

• 
  Dec 6, 2018
  feras28 Purchased

  I faced many problems, I hope to resolve it, or I will request refund:
  1 - All products imported as sample products not variable, so customer can't chose variations ( color or size ), variations just comes as attributes.
  2 - feature images can't working with zoom.
  
• View 3 more replies
• 
  Dec 12, 2018
  multiscraper Author

  hello
  sorry for such late response, we were offline
  replied to you on your direct request by email
  thanks
  
• 
  Dec 12, 2018
  feras28 Purchased

  You reply didn't fix the problem.
  So, I want to refund.
• 
  Dec 12, 2018
  multiscraper Author

  hello
  You should use the free trial version of MultiScraper before purchase to see how it operates with the product variation, this is main purpose of the free trial version, so I don't understand what problem you are talking about.
  Product variations are grabbed, inserted in the database and displayed at the product page at the "Additional informations" tab.
  thanks
• 
  Dec 12, 2018
  feras28 Purchased

  the trial version just working with banggood.com, and this website you didn't mention I can grabbed variations, you told I can just grabbed attributes, and as you know attributes displayed at the tab "Additional informations".
  But I need variations, and you mentioned I can grabbed variations from some websites like 6pm.com, variations didn't working like attributes "Additional informations" but it's feature can make customers chose color and size before add products to cart, like this:
  https://www.6pm.com/p/frye-judy-zip-bootie-cognac/product/9131489/color/184651
  
  Also there is another big problem ( duplicate items ).
• 
  Dec 12, 2018
  multiscraper Author

  MultiScraper grabs any donor website in the same way, and almost any product at the Banggood.com has the varitions so you should have seen how the MultiScraper works with variations and where they are displayed
  
• 
  Dec 12, 2018
  feras28 Purchased

  https://multiscraper.com/features
  Why you wrote ( with variations ) for 6pm.com and tmart.com and another donors and you didn't wrote that for banggood.com.
  Also there are many other problems like grabbed too small images so zoom not working, and another problem is ( duplicate items ).
  So, please I hope to refund.

• 
  Sep 7, 2018
  lagalaga

  After installing demo I get this error:
  
  SOME OF DATABASE SETTNIGS ARE MISSED
  
  Array
  (
  [hostname] => localhost
  [username] =>
  [password] =>
  [database] =>
  [dbdriver] => mysqli
  [dbprefix] =>
  [pconnect] =>
  [db_debug] =>
  [cache_on] =>
  [cachedir] =>
  [char_set] => utf8
  [dbcollat] => utf8_general_ci
  [swap_pre] =>
  [autoinit] => 1
  [stricton] =>
  )
  
  how should I fix it?
• 
  Sep 12, 2018
  multiscraper Author

  very sorry for the late response
  it seems that some files are missed or renamed in your WooCommerce store
  send me the direct request to the [email protected], i will try to help you ASAP