No more confusing interfaces and operations! With Auxilium, you can quickly deal with support requests by adding your own agents. Thanks to its easy and user-friendly interface, navigating through its features is effortless.

Features

• Dashboard – You can track weekly statistics of open, assigned, answered, or closed tickets and the resolving percentages from the dashboard.
• Clients – To create tickets, clients must register. All registered users are added directly to the "client" list if you have problems with a specific client, you can prevent them from logging into the application.
• Tickets – Registered clients can easily add and follow on their support requests, agents who review support requests can filter requests by status, priority, assigned staff, or department.
• Reports – This feature supplies information about the statistics of the average response and resolution times of all tickets, as well as taking reports about tickets filtered by assigned staff or other characteristics.
• Service Level Policy – You & your client can agree on a mutual time about how much time period the requests will be answered or resolved. When you define & assign this parameter to your client, you can see the details of SLA in the support tickets, this data is constantly checked with the cron jobs and a notification is sent for the violated support tickets.
• Staff – You or your clients can add staff or workfellows to the application. You can also authorize a staff member and restrict any user from accessing the features. Staff can change their working hours.
• Knowledge Base – Thanks to the knowledge base, your clients can find the answers they seek without the need to create a support request. You can add new articles to the knowledge base for clients who want to reach the solution quickly.
• Custom Fields – You can use custom fields to get additional information from customers who submit a ticket. These fields can be managed and rearranged by you. Also, they can be created conditionally if their definition depends on other fields.

Demo

Admin

Mail: [email protected]

Pass: admin

Staff

Mail: [email protected]

Pass: demo

Client

Mail: [email protected]

Pass: demo