🚀 HelpTK – Ultimate Support Ticket System

Transform the way your company handles support requests with HelpTK, a powerful, modern, and fully-featured support ticket system built with Laravel.

Designed to streamline communication between employees and technical teams, HelpTK helps you manage tickets faster, improve response time, and boost overall productivity.

Whether you're running a small business or a large organization, HelpTK gives you the tools you need to deliver professional and efficient support. 

👤 User Dashboard 

Designed for company employees to easily create, track, and manage their support tickets with a simple and intuitive interface.

✅ Personal Dashboard Overview

• Total Tickets
• Manage Tickets

✅ Ticket Management

• Create unlimited tickets
• Add subject and detailed message
• Upload images tickets

✅ Ticket Tracking

• View all tickets in organized table
• Track ticket status (Open / In Progress / Closed)
• View ticket creation date and activity

✅ Messenger

• Chat inside each ticket
• Send and receive messages instantly
• Support for image sharing
• No page reload (AJAX powered)

🛠️ Admin Dashboard For the technicals of company

For technical staff and admins to close the tickets, manage users, and view analytics of technicals.

✅ System Dashboard

• Total Tickets
• Open Tickets
• In Progress Tickets
• Closed Tickets

✅ User Management

• Add new users
• Edit user details
• Assign roles (Admin / User)
• Reset user passwords

✅ Ticket Management

• Manage all tickets 
• Change ticket status
• Track ticket activity

✅ Messaging System

• Reply to tickets directly
• Real-time chat system
• Send and receive images

✅ Ranking System

• Rank admins based on number of closed tickets
• Identify top-performing support agents
• Improve team productivity and performance tracking

Technical Requirements if your are using localhost without server

·        Install XAMPP or WAMP.

·        Install Composer & Laravel dependencies.

·        Configure .env with your local database take the database from the database folder in the main file.

·        Start the local server by command php artisan serve
and access the system at http://localhost:8000.

"" if you have server deploy the system and it will work immediately without these steps ""

Installation Guide for (localhost) 

Note:For installing the system on (localhost).

Follow these clear, step-by-step installation instructions to set up your system on localhost:

1. Download the Source Code: Download the ZIP file containing the source code of the system and MySQL database and documentation and defualt admin credentials .

2. Set Up Environment:

      1. Download Xampp or MAMP :  Install a local server environment to run the application on localhost. After installation, start the Apache and MySQL services.

      2. Import the Database: After extracting the project files, you will find two folders: Source Code and Database. Open the Database folder and locate the provided .sql file. Then open your preferred database management tool (e.g., phpMyAdmin), create a new database, and import the SQL file into it.

3. Install Dependencies:

Open your terminal of the project and run the following command:

composer install
php artisan storage:link

if you don't have it

4.      Serve the Application:

Start the Laravel development server by writing the command in the project terminal:

php artisan serve

5.      Access the Application to start register:

Open your web browser and navigate to your localhost:

like: http://127.0.0.1:8000

User Guide

Login to Admin Dashboard

email => [email protected]

password => password

Login to User Dashboard

email => [email protected]

password => password

Now, You’re Ready!