🚀 HelpTK – Smart Support Ticket System 

Upgrade your customer and internal support experience with HelpTK, a modern and professional support ticket system developed with Laravel.

Manage support requests efficiently through a powerful platform designed with 3 dedicated interfaces for Admins, Agents, and Users, making communication smoother and workflow more organized.

HelpTK now includes advanced features such as real-time ticket updates, live chat messaging, and a fully customizable theme & system preferences panel that allows you to control colors, logos, sidebar styles, and more.

Perfect for startups, companies, technical teams, and organizations looking for a clean, scalable, and easy-to-use help desk solution.

👤 User Dashboard

Designed for users to easily create support tickets, track their status, communicate with support agents, and access the knowledge base through a clean and simple interface.

✅ Ticket Management

• Create unlimited tickets
• Add subject and detailed message
• Upload images inside tickets
• View all created tickets in one place

✅ Ticket Tracking

• Track ticket status (Open / In Progress / Closed)
• View ticket activity and creation date
• See replies from support agents instantly

✅ Messenger

• Real-time chat inside each ticket
• Send and receive messages instantly
• Support for image sharing
• No page reload 

✅ Knowledge Base

• Browse help articles and common solutions
• Read technical guides and FAQs
• Quick access to support information

🛠️ Admin Dashboard For the technicals of company

For technical staff and admins to manage tickets, assign agents, monitor performance, and control the entire support system.

✅ System Dashboard

• Total Tickets
• Open Tickets
• In Progress Tickets
• Closed Tickets

✅ User & Agent Management

• Add new users and agents
• Edit user details
• Assign roles (Admin / Agent / User)
• Reset user passwords

✅ Ticket Management

• Manage all tickets
• Assign tickets to agents
• Change ticket status
• Track ticket activity

✅ Messaging System

• Reply to tickets directly
• Real-time chat system
• Send and receive images

✅ Ranking System

• Rank agents based on number of closed tickets
• Identify top-performing support agents
• Improve team productivity and performance tracking

🎧 Agent Dashboard

Built for support agents to handle assigned tickets efficiently, reply to users quickly, and manage ticket workflows professionally.

✅ Agent Dashboard Overview

• Total Assigned Tickets
• Open Tickets
• Closed Tickets

✅ Ticket Handling

• View assigned tickets
• Reply to users in real time
• Update ticket status
• Track ticket activity

✅ Real-Time Messenger

• Instant messaging inside tickets
• Send images and attachments
• No page reload

Technical Requirements if your are using localhost without server

·        Install XAMPP or WAMP.

·        Install Composer & Laravel dependencies.

·        Configure .env with your local database take the database from the database folder in the main file.

·        Start the local server by command php artisan serve
and access the system at http://localhost:8000.

"" if you have server deploy the system and it will work immediately without these steps ""

Installation Guide for (localhost)  

Note:For installing the system on (localhost).

Follow these clear, step-by-step installation instructions to set up your system on localhost:

1. Download the Source Code: Download the ZIP file containing the source code of the system and MySQL database and documentation and defualt admin credentials .

2. Set Up Environment:

      1. Download Xampp or MAMP :  Install a local server environment to run the application on localhost. After installation, start the Apache and MySQL services.

      2. Import the Database: After extracting the project files, you will find two folders: Source Code and Database. Open the Database folder and locate the provided .sql file. Then open your preferred database management tool (e.g., phpMyAdmin), create a new database, and import the SQL file into it.

3. Install Dependencies:

Open your terminal of the project and run the following command:

composer install
php artisan storage:link

if you don't have it

4.      Serve the Application:

Start the Laravel development server by writing the command in the project terminal:

php artisan serve
php artisan reverb:start

5.      Access the Application to start register:

Open your web browser and navigate to your localhost:

like: http://127.0.0.1:8000

User Guide

Login to Admin Dashboard

email => [email protected]

password => password

Login to Agent Dashboard

email => [email protected]

password => password

Login to User Dashboard

email => [email protected]

password => password

Now, You’re Ready!