SupportNest is a lightweight, self-hosted customer support platform built with pure PHP 8.1+ and MySQL. No frameworks, no Composer, no Node.js — just upload, run the installer, and go live in minutes.

Your team manages tickets across departments, assigns agents, uses AI-generated reply suggestions, and customers get a clean portal to submit and track their issues.

Why SupportNest?

• Zero dependencies — no Composer, no npm, no build step
• Works on any shared hosting with PHP 8.1+ and MySQL
• 4-step web installer — no manual config file editing
• AI reply suggestions via OpenAI, Claude, Gemini, or custom model
• Multi-language: English, Turkish, German, French, Spanish
• 3 user roles: Admin, Agent, Customer — each with dedicated dashboard
• Internal notes visible only to agents (hidden from customers)
• File attachments on tickets (PDF, images, documents)
• Canned responses for fast, consistent replies
• CSRF protection, bcrypt passwords, directory access blocking

Demo: [email protected] / admin1234 (Admin) [email protected] / demo1234 (Customer)

• Full ticket lifecycle: Open → In Progress → Waiting → Resolved → Closed
• 4 priority levels: Low, Medium, High, Urgent
• Department-based ticket routing
• AI reply suggestions (OpenAI, Anthropic Claude, Google Gemini, Custom)
• Canned responses — insert with one click
• Internal agent notes (hidden from customers)
• File attachments on tickets
• Admin dashboard with ticket stats and agent overview
• Customer portal — submit and track tickets
• Reports & analytics page
• User management (create agents/customers, suspend accounts)
• SMTP email configuration
• Custom branding — logo, favicon, brand color
• Multi-language support (en, tr, de, fr, es)
• 4-step web installer with requirements check
• Demo seed data included
• Clean, responsive UI with Tailwind CSS

• PHP 8.1 or higher
• MySQL 5.7 or higher (MySQL 8 recommended)
• PHP Extensions: pdo_mysql, curl, json, fileinfo, mbstring
• Apache with mod_rewrite enabled (or Nginx with equivalent config)
• Minimum 50 MB disk space (more for ticket attachments)

1. Upload the supportnest/ folder contents to your web server (e.g. public_html/)
2. Visit your domain in a browser — the installer will launch automatically
3. Enter your database credentials and create your admin account
4. Log in and start managing tickets!

For demo data, import database/seed.sql after installation. Full documentation included in the documentation/ folder.