RT Incident PortalRT Incident Portal
RT Incident Portal is a modern multilingual incident reporting and ticket tracking system for Request Tracker (RT) Recently UpdatedRT Incident Portal
RT Incident Portal is a modern multilingual incident reporting and ticket tracking system for Req...
Overview
RT Incident Portal is a modern, white-label incident reporting platform built for organizations using self-hosted Request Tracker (RT).
The system provides:
- a branded public incident submission portal,
- secure reporter ticket tracking without requiring user accounts,
- multilingual support with AI-assisted translations,
- dynamic RT custom field integration,
- and a complete Filament-powered admin panel for configuration and customization.
Built with Laravel 13 and Filament v5, RT Incident Portal is designed for NGOs, universities, companies, cybersecurity teams, and organizations that require a secure and user-friendly public-facing reporting interface for Request Tracker.
Features
Public Incident Portal
- Modern responsive submission interface
- White-label branding support
- Custom logo and color configuration
- Dynamic incident form fields
- File attachments support
- RT ticket creation via REST API
Secure Ticket Tracking Without Login
- Reporters access tickets using secure tokenized email links
- No account creation required
- Time-limited cryptographic access tokens
- View ticket history and correspondence
- Reply directly to tickets from the portal
Multilingual Support
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Built-in support for:
- French
- Portuguese
- Spanish
- German
- AI-assisted translation tools
- Translate field labels, placeholders, help text, and UI strings
- Add and manage translations directly from the admin panel
Dynamic RT Custom Fields
- Map portal fields directly to RT custom fields
- Create additional content fields appended to ticket bodies
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Supported field types:
- Text
- Tex-tarea
- Select
- Date
- Date/time
- Telephone
- Number
- GPS location picker
Filament Admin Panel
- Portal branding management
- RT API configuration
- SMTP/email settings
- Translation management
- Email template editor
- AI provider management
- License management
- Activity logging
Requirements
- PHP 8.3+
- MySQL
- Composer
- Self-hosted Request Tracker instance with REST 2.0 enable
Instructions
- Install Request Tracker with the Incident Report module/add-on on a server
- Follow instructions in INSTALL_GUIDE.txt to install RT Incident Portal on your server
- Follow instructions in RT_SETUP_GUIDE.txt to configure Request Tracker for API interfacing with RT Incident Portal
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| Category | Scripts & Code / PHP Scripts / Miscellaneous |
| First release | 29 May 2026 |
| Last update | 19 June 2026 |
| Software version | PHP 8.3 |
| Files included | .php, .css, .html, Javascript .js |
| Software framework | Laravel |
| Tags | request tracker portal, request tracker front end, request tracker api, incident management front end, support portal, ticket management system portal, helpdesk portal |








