78 Support questions or comments

• 
  6 days ago
  cr8ball Purchased

  Hi, I haven't installed yet but I bought the regular license a while back. So thinking before installing probably I ask here. Do you have refund for regular license after I buy the extended license?
  
  I need to test install first play around before I install finally. With extended license can I get staging site license to do that?
• View 4 more replies
• 
  6 days ago
  cr8ball Purchased

  Forgot, and I want to keep staging site active for me always.
• 
  5 days ago
  premiersol Author

  Okay, once you will buy an extended license, then you can initiate the refund request for regular, and we will refund you then.
  Furthermore with an extended license you can install and use this script as many sites
• 
  5 days ago
  cr8ball Purchased

  Thanks for your help and clarification. Just bought the extended license. I will follow up as you said. Good luck with your business.
• 
  4 days ago
  cr8ball Purchased

  I don't see the refund button beside the regular license. Send me the link for refund form if any. Thanks.
• 
  4 days ago
  premiersol Author

  go to your regular product detail, I belief there will be a link for refund.
• 
  4 days ago
  cr8ball Purchased

  No it's not there. Automated link to refund is available only for products bought in last 30 days I see.
• 
  4 days ago
  premiersol Author

  how much you pay for that product, you can send you purchasing receipt on [email protected]

• 
  1 month ago
  Jimmy3

  I want to buy but I will need help with Installation on my shared hosting for personal use. Will you help to install once I purchase? Can it be installed on a shared hosting?
  
  Thanks
• View 4 more replies
• 
  1 month ago
  premiersol Author

  Yes, it will work on shared hosting
• 
  1 month ago
  Jimmy3

  So if I puchase I can send you my cpanel details for Installation? Thanks
• 
  1 month ago
  premiersol Author

  We can help you in installation, but it's simple you will just need to extract all files in your subdomain, and call the installation link it will set up all things regarding MailCarry.
  
  Please make sure your shared hosing has the correct version of php and mysql/mariadb.
  
• 
  1 month ago
  Jimmy3

  https://www.ionos.com/ hosting, will it ok?
• 
  1 month ago
  premiersol Author

  hosting will be ok, but witin hosting, you will have the option to check the versions.
• 
  1 month ago
  Jimmy3

  They have the latest php version, what version does the application required?
• 
  1 month ago
  premiersol Author

  atleast 7.1,

• 
  1 month ago
  webcreativemaster Purchased

  hi, i am unable to activate my license. it says invalid
• 
  1 month ago
  premiersol Author

  License normally install auto while installation, I asked your app url in private message, please give us so we can send you the license no. thanks
• 
  1 month ago
  webcreativemaster Purchased

  replied
  
• 
  1 month ago
  webcreativemaster Purchased

  replied
  

• 
  1 month ago
  anasmax Purchased

  Hi,
  
  I have a problem in my installation, everything seems to be working ok, except "Add Campaign" (http://marketing.ofuq.qa/broadcast/create) it gives this exception:
  
  ErrorException (E_ERROR)
  session_start(): open(/var/cpanel/php/sessions/ea-php70/sess_rrlo4h07qpnfaeio5rjplrnrr5, O_RDWR) failed: No such file or directory (2) (View: /home/alasrtec/domains/ofuq.qa/public_html/marketing/resources/views/broadcasts/create.blade.php)
  
  
  My hosting uses DirectAdmin, and php 7.4
  
  What should I do?
• 
  1 month ago
  premiersol Author

  can you please use php 7.3

• 
  2 months ago
  divincends Purchased

  how do we add unsubscribe links. its not working when we use the shortcode. also, im not able to update the system
• View 5 more replies
• 
  2 months ago
  premiersol Author

  What shoutcode you are using for unsubscribe, and as far as the update is concern, you can see browser console (F12) for detail
• 
  2 months ago
  divincends Purchased

  when we use [$unsub-link$] it never sends the link. it just shows the whole coded word as is
  
• 
  2 months ago
  premiersol Author

  Make sure your are using HTML format for you recipients, not TEXT
• 
  2 months ago
  divincends Purchased

  its set to html format. it only prints [$unsub-link$] and nothing actions
• 
  2 months ago
  premiersol Author

  can you send us your mailcarry login info at [email protected], so we can check it.
• 
  2 months ago
  divincends Purchased

  hi, i have sent you the mailcarry login
• 
  2 months ago
  premiersol Author

  when you sent it, we did not received it, can you send it on [email protected] or you can send a Private message on codester
• 
  2 months ago
  divincends Purchased

  sent you message here
  

• 
  3 months ago
  toliano002 Purchased

  
  Hi, you remember I once told your that I purchase this items twice?
  The Single license on my first account and the extended license on my second account.
  Today when Iogged in to my first account, I found the exended version while there is nothing found on my second account.
  
  In a nutshell, the single licanse I bought is missing.
• 
  3 months ago
  premiersol Author

  please send us your installed mailcarry URL on [email protected].
• 
  3 months ago
  toliano002 Purchased

  Sent. Also my images appear broken to the recipient. What am I missing please?
  
  Please help

• 
  3 months ago
  atlanticwind Purchased

  hi,I bought this script several weeks ago,and my developer installed onto one VPS.Today,when i log in,there is a popup which lets me to enter: license key,but i checked my email,i cant find this key
  
  thanks
• View 1 more reply
• 
  3 months ago
  premiersol Author

  Basically, the license key is installed itself while installation, please no worry just email your mailcarry URL on the "[email protected]", the license key will be sent to you.
• 
  3 months ago
  atlanticwind Purchased

  Any support here?.I sent you an email about license key 4 days ago,but have not got your reply yet.
• 
  3 months ago
  atlanticwind Purchased

  i sent you anothre email today,hope to get code soon
• 
  3 months ago
  premiersol Author

  replied

• 
  3 months ago
  jawacode

  Hi
  I really want to buy this script, but I need to know how can I install the new PMTA
  Can you explain more about it, or make a video.
  
  https://prnt.sc/1va2at7
  https://prnt.sc/1va2ekl
  
  Thanks
• View 2 more replies
• 
  3 months ago
  premiersol Author

  We don't have video, but there is a knowledge base: https://kb.mailcarry.com/knowledge-base/powermta-configuration/ or can help you to install powerMTA
• 
  3 months ago
  jawacode

  Can you check your email [email protected]
  I sent you a message
• 
  3 months ago
  premiersol Author

  replied
• 
  3 months ago
  atlanticwind Purchased

  pls check reply
• 
  3 months ago
  premiersol Author

  license sent to you over email.

• 
  3 months ago
  innoohim Purchased

  I will appreciate if you can respond to my email sent to your
  [email protected] email.
  
• View 4 more replies
• 
  3 months ago
  premiersol Author

  yes, we will, what's the subejct.
• 
  3 months ago
  innoohim Purchased

  Hello, the subject was MaillCarry - Email Marketing Software. However, I have resolved the installation issue. Your script does not support higher PHP versions, it supports php 7.1.3 version only?
  
• 
  3 months ago
  premiersol Author

  In which version you were having the issue?
• 
  3 months ago
  innoohim Purchased

  Thanks.
  7.3 - 8.0
  How do i fix the cron warning?
  Is there a user manual?
  I have sent a contact request on skype
• 
  3 months ago
  premiersol Author

  added.
• 
  3 months ago
  innoohim Purchased

  Thanks a lot for the help with the cron job!
  On the PHP version: Am I able to change my PHP version to the latest now?
• 
  3 months ago
  premiersol Author

  yes, you can

• 
  4 months ago
  ggstream Purchased

  Pmta bounce processing is not working, I message you on skype but got no answer
• 
  4 months ago
  premiersol Author

  are you processing the bounces from your own boucn email or pmta file
• 
  3 months ago
  ggstream Purchased

  from pmta file
• 
  3 months ago
  premiersol Author

  it should work, make sure your pmta credentials is correct to connect the pmta server.