MailCarry - Email Marketing Software

30 Support questions or comments

• 
  1 day ago
  munaiyi Purchased

  The Campaign Schedule does not work ,Satus is preparing .
• 
  1 day ago
  premiersol Author

  when you have scheduled the campaign, still in preparing. you can add us on skype also.
  skype: contact@premiersol.com

• 
  2 days ago
  Ahmed330

  hi
  please sir try to support arabic language - its rtl ( right to left ) language with utf-8 encoding
• 
  1 day ago
  premiersol Author

  there is already utf encoding, and yes we will think to support Arabic language rtl. Thank you for the suggestion.

• 
  4 days ago
  Ouzougat Purchased

  Hello i usa Gmail smtp but there is no email getting out from thé app, i didnt got any erreur also i use interna email of the host i don t see thé email get out to my email, is there any solution.
• View 3 more replies
• 
  4 days ago
  premiersol Author

  If you have gmail smtp settings, then you may use this as an SMTP option within MailCarry
• 
  4 days ago
  Ouzougat Purchased

  I did it and when i test sending test email i don t Recieve anything
• 
  4 days ago
  premiersol Author

  Gmail needs some allow application settings etc. Might be following will help you:
  https://support.cloudways.com/configure-gmail-smtp/
• 
  4 days ago
  premiersol Author

  Gmail needs some allow application settings etc. Might be following will help you:
  https://support.cloudways.com/configure-gmail-smtp/
• 
  4 days ago
  Ouzougat Purchased

  bro, I'm know how to config all smtp gmail, yahoo or any other software, my problem is that the email is not getting out of my app, I already ask about this, is the app send the email directly throw the smtp or it send the email tp the hosting and then send it again to the smtp because if my host do not have port 25 open it will not work.
  now I use namcheap hosting for hosting the app
• 
  3 days ago
  premiersol Author

  The app MailCarry will send the email directly throw the smtp.

• 
  6 days ago
  Ouzougat Purchased

  Hello i made purshasse now but can t find the file or thé purshasse history
• View 2 more replies
• 
  6 days ago
  premiersol Author

  Please ask it about codester support, everything is ok to our side.
• 
  6 days ago
  Ouzougat Purchased

  Nobody répond i can t find the download of the file this is traking to much time and o don t like To wait i May concéder refund please make it fast
• 
  5 days ago
  premiersol Author

  We did not receive any order from you and even your username "Ouzougat" is displaying without a purchase tag as the following "isalmi" shows. Please ask this about codester
• 
  5 days ago
  Ouzougat Purchased

  oki I did request them, i just got there answer, the probleme is always paypal it need about 24h to confirm the transaction, so I will wait for it thank you
• 
  5 days ago
  premiersol Author

  You are always welcome!

• 
  1 week ago
  isalmi Purchased

  hey
  
  I've tried to install the latest version.. when I click on install button.. nothing happens .. the page doesn't refresh and nothing happens !!!
• View 1 more reply
• 
  6 days ago
  premiersol Author

  Can you please make sure you are using the required version of PHP and MySQL or MariaDB
  PHP >= 7.1.3
  MySQL >= 5.7.8
  MariaDB >= 10.3
  
  https://kb.mailcarry.com may helps you also, or you can add us on skype: contact@premiersol.com
  
• 
  6 days ago
  isalmi Purchased

  yes.. everything is okay
• 
  6 days ago
  isalmi Purchased

  PHP 7.3.22
  MySQL 8
• 
  5 days ago
  premiersol Author

  please come on the following Skype so we can discuss further on priority bases
  Skype: contact@premiersol.com

• 
  1 month ago
  Ouzougat Purchased

  I would like to make the purchase, but I'm afraid if the script don't work as I want so is it possible to get a refund if this script don't answer my need?
• 
  1 month ago
  premiersol Author

  Why you don't go through with the demo before any decision about the purchase:
  
  https://demo.mailcarry.com

• 
  1 month ago
  mkrishna477 Purchased

  Can't we install this in a hosting like godaddy, hostinger, hostgator ??
• View 3 more replies
• 
  1 month ago
  premiersol Author

  You can install it but VPS is recommended to get good results, due to crons, max_execution_time, max_file_size etc. limitations.
• 
  1 month ago
  mkrishna477 Purchased

  No i'm unable to install it the following error occurs "Trying to access array offset on value of type int"
  
• 
  1 month ago
  premiersol Author

  Please make sure you have correct version of MySQL or MariaDB
• 
  1 month ago
  premiersol Author

  You can add us on contact@premiersol via Skype to quick reply
• 
  1 month ago
  mkrishna477 Purchased

  I figured it out man, it doesn't support PHP 7.4, works well in 7.2
  
• 
  1 month ago
  premiersol Author

  Yes, we are working on it, hopeful it will start working with php 7.4 as well.

• 
  1 month ago
  Ouzougat Purchased

  is the software support IP rotation/SMTP rotation if I use many SMTP account?
• 
  1 month ago
  premiersol Author

  Yes, It will support IP rotation/SMTP rotation
• 
  1 month ago
  Ouzougat Purchased

  I have another question please make sure to read it carefully,
  how the sending process work ? is it from the hosting of the website to the SMTP to the email recipient because I use Webmin to host a website, or it uses the SMTP directly because I did have this issue with another script that cost me more as much as yours.
  please understand that my VPS does not have 25 open so it will not work as an email sender to the SMTP because I use Gmail and hotmail smtp to send emails
• 
  1 month ago
  premiersol Author

  If you don't have smtps then you may use Gmail etc smtps, but they require specials authentications etc for sending.
  You should check it on the demo site first.

• 
  1 month ago
  rifanmuazin

  Support Multi SMTP Servers or Just one SMTP? support Gmail or not?
• 
  1 month ago
  premiersol Author

  Yes, you can configure multiple SMTPs and Gmail account according to settings.
  you must check the demo version

• 
  2 months ago
  faridsky Purchased

  Hello Dear
  I have installed the theme but two problems, 1. mail open is not showing but click is showing . 2.Mails are becoming spam. How to solved it.
• 
  2 months ago
  premiersol Author

  Hello,
  Most of the email services have the option to not show images/pixels by default that may the issue.
  Secondly, mails are becoming spam for have lot of reasons. Blacklisted sending domains/IPS, SPF, DKIM, DMARC not set, etc. If you will google this, then you will get a good suggestion about to inbox the emails.