87 Support questions or comments

• 
  1 month ago
  xshadow Purchased

  Hello,
  
  When do you plan to update Laravel to the latest version ?
  
  Thanks

• 
  1 month ago
  enritch Purchased

  Hello,
  
  I have purchased the Mailcarry very long back and now i'm trying to install, its asking license key where can i find it?
  
  Thanks.
• 
  1 month ago
  premiersol Author

  It normally set automatically.

• 
  1 month ago
  foxi Purchased

  Why does the Feedback Loop always disappear, and I have to create a new one?
  
  And also have this error:
  
  AppJobsCampaignPrepare has been attempted too many times or run too long. The job may have previously timed out. {"exception":"[object] (Illuminate\Queue\MaxAttemptsExceededException(code: 0): App\Jobs\CampaignPrepare has been attempted too many times or run too long. The job may have previously timed out. at /www/wwwroot/mywebsite.com/vendor/laravel/framework/src/Illuminate/Queue/Worker.php:601)
  
  Furthermore, I still didn't get a reply to my last email. Please check your emails. Thank you.
• 
  1 month ago
  premiersol Author

  I am not sure why it's happening, it should not work like that
• 
  1 month ago
  foxi Purchased

  So, what's then the solution? The script was created by you or?
  
  And now again I get the Error Warning! No running cron found. There's need to setup a cron. [* * * * * /usr/bin/php /www/wwwroot/mywebsite.com/artisan schedule:run >/dev/null 2>&1]
  
  Because of this cron error I changed Server and Panel because I thought it was a Provider problem. But now, can see it is your Script!!! FOR WHAT DID I PAY??? For a script, that doesn't work and full of bugs??? I expect a solution

• 
  1 month ago
  foxi Purchased

  Hello,
  
  Since I didn't get an answer via email, I'll try again here.
  
  I fixed the problem with the CronJob and configured and set everything up so far. The one with the invalid serial number is gone now too. Now I have started a campaign, but unfortunately, it just stops.
  
  Before, I had set a sending limit of 300 emails per hour. After 8 emails were sent, the sending stopped and this error appeared in the error log:
  
  "mc:process-bounces-PMTAbounces => Trying to get property 'server_ip' of non-object"
  
  I then made the limit unlimited and it started up again. Then the dispatch stopped again at 213 sent e-mails. I then pressed pause and play again to continue.
  
  Why does it always stop? I can't keep clicking pause and play. What can I do here?
  
  In addition, an upload of a larger list is not possible, all entries are marked as invalid and the list is empty at the end.
  
  The following error messages also appear in the error log:
  
  AppJobsListImport has been attempted too many times or run too long. The job may have previously timed out. {"exception":"[object] (Illuminate\Queue\MaxAttemptsExceededException(code: 0): App\Jobs\ListImport has been attempted too many times or run too long. The job may have previously timed out. at /www/wwwroot/YourWebSite.com/vendor/laravel/framework/src/Illuminate/Queue/Worker.php:601)
  
  And a lot of this error:
  
  mc:cleaner:8 => unlink(/www/wwwroot/YourWebSite.com/storage/users/1/schedule_campaign/3/..): Is a directory
  
  Thanks in advance.
  
  Best regards
• View 2 more replies
• 
  1 month ago
  premiersol Author

  replying you over email
• 
  1 month ago
  foxi Purchased

  Haven't received an email response yet. I managed to upload the list, but the progress with Scheduled Campaigns takes forever. To "process" (not send!) 10000 emails almost 2 hours!!! And it can't be my server (dedicated 12 core processor, 64 GB Ram, etc.). Why does it take so long to process???
  
  The tracking also doesn't work at all, although everything is set as specified.
• 
  1 month ago
  premiersol Author

  update, max_execution time, and for tracking it looks the mentioned tracking domain track.wecomb....com it should work or the Main Domain within Sending Server settings.
• 
  1 month ago
  foxi Purchased

  Now it works. Thanks for your help
• 
  1 month ago
  foxi Purchased

  Now it works. Thanks for your help

• 
  1 month ago
  tonyhoang

  Hello, I have some questions:
  
  1. Package for clients by monthly, yearly, right?
  2. When i check you demo, I see the client can setup speed to send mail. so how can I avoid spam for my server's ip by them?
  3. when I test via mobile, i see your script isn't frendly. May be it has some problem with mobile?
  Thanks!
• View 8 more replies
• 
  1 month ago
  tonyhoang

  4. Your script support multi languages or not?
• 
  1 month ago
  premiersol Author

  Hi,
  1: The limit of package can be use in a day or month, you can set the sending limit(per hour/per day) for sending server while adding
  2: The global blacklist and suppression can help you to control the spamming, and can add another sending domain/sending server etc. to get blacklisted your main server.
  3: It's not 100% responsive view, but all operation can be done via mobile.
• 
  1 month ago
  tonyhoang

  1. where can i see that in your script? I don't see that option
• 
  1 month ago
  premiersol Author

  Yes, it's Multilanguage support and has 5 language integration already.
  Go inside to add the sending sever.
• 
  1 month ago
  tonyhoang

  Ok I see!
  But If the admin allows clients to add Sending Server by themself, so how do we setup the limit of speed for their Sending Servers?
• 
  1 month ago
  premiersol Author

  If he will add his sending server, then you will not need worry about that. he will responsible for his sending server. You can add the limit on lists then.
• 
  1 month ago
  tonyhoang

  1. In your demo, I see the user can use package for lifetime not by day or month.
  It's right?
• 
  1 month ago
  premiersol Author

  package is for lifetime, but you can add the limits in sending servers and assign that sending server to that client it you want sending limit
• 
  1 month ago
  tonyhoang

  omg, I think you should update some functioins:
  1. Plan is used by monthly, yearly for each clients;
  2. Modify your script to be frendly with mobile. When I test i see there are a lot form that can't run with mobile. Now we alway work with mobile, so it can not support mobile then we can not work anywhare.
  
  When do you have update for that, please noitice me! Thanks!
• 
  1 month ago
  premiersol Author

  Thank you for your feedback, but we already have a priority list and will take care for your recommendations after that.
• 
  1 month ago
  premiersol Author

  Thank you for your feedback, but we already have a priority list and will take care for your recommendations after that.

• 
  4 months ago
  foxi Purchased

  I can't use my paid APP! When I want to open MailCarry, it asked for Refresh License. Why suddenly comes it up and why I am blocked from using the APP? I need to use it and I still wait for your response to my Emails that I already send to you.
• 
  4 months ago
  premiersol Author

  replied on an eamil

• 
  4 months ago
  foxi Purchased

  Hi there,
  
  it's me again. I have the following problem:
  
  When I create a campaign and send a test email, it is sent without any problems and is also received without any problems.
  
  But if I then want to send the "Scheduled Campaigns" campaign, nothing happens. It looks like it's starting, but then nothing happens and the campaign isn't sent?
  
  What could be the reason?
  
  Thank you in advance for your help.
• 
  4 months ago
  premiersol Author

  Please send us your mailcarry login info at [email protected], so we can check this issue.
• 
  4 months ago
  foxi Purchased

  Already send, please check your mailbox. Thank you very much.
• 
  4 months ago
  premiersol Author

  Will be replied soon, thanks

• 
  4 months ago
  foxi Purchased

  Hi,
  
  Is it possible to use external E-Mail templates, or have to create the E-Mail in the Mail Carry System only?
  
  Thanks in advance.
• 
  4 months ago
  premiersol Author

  You can create emails in mailcarry template system, or you can copy past html within mailcarry template.

• 
  5 months ago
  bindcommerce Purchased

  Is upgrade to laravel 9?
  
• 
  5 months ago
  premiersol Author

  not now.
• 
  5 months ago
  bindcommerce Purchased

  Is programmed?
  
• 
  5 months ago
  premiersol Author

  will be in future!

• 
  7 months ago
  cr8ball Purchased

  Hi, I haven't installed yet but I bought the regular license a while back. So thinking before installing probably I ask here. Do you have refund for regular license after I buy the extended license?
  
  I need to test install first play around before I install finally. With extended license can I get staging site license to do that?
• View 4 more replies
• 
  7 months ago
  cr8ball Purchased

  Forgot, and I want to keep staging site active for me always.
• 
  7 months ago
  premiersol Author

  Okay, once you will buy an extended license, then you can initiate the refund request for regular, and we will refund you then.
  Furthermore with an extended license you can install and use this script as many sites
• 
  7 months ago
  cr8ball Purchased

  Thanks for your help and clarification. Just bought the extended license. I will follow up as you said. Good luck with your business.
• 
  6 months ago
  cr8ball Purchased

  I don't see the refund button beside the regular license. Send me the link for refund form if any. Thanks.
• 
  6 months ago
  premiersol Author

  go to your regular product detail, I belief there will be a link for refund.
• 
  6 months ago
  cr8ball Purchased

  No it's not there. Automated link to refund is available only for products bought in last 30 days I see.
• 
  6 months ago
  premiersol Author

  how much you pay for that product, you can send you purchasing receipt on [email protected]