70 Support questions or comments

• 
  19 hours ago
  innoohim Purchased

  I will appreciate if you can respond to my email sent to your
  [email protected] email.
  
• 
  5 hours ago
  premiersol Author

  yes, we will, what's the subejct.

• 
  1 week ago
  ggstream Purchased

  Pmta bounce processing is not working, I message you on skype but got no answer
• 
  1 week ago
  premiersol Author

  are you processing the bounces from your own boucn email or pmta file
• 
  1 day ago
  ggstream Purchased

  from pmta file
• 
  1 day ago
  premiersol Author

  it should work, make sure your pmta credentials is correct to connect the pmta server.

• 
  1 week ago
  onitemi002

  Hi, please I purchase a single license of this for a test and now I just purchased an extended license. Thought the single license fee would be refunded back to my account?
• View 3 more replies
• 
  1 week ago
  premiersol Author

  I don't think so, you purchased it with this user.
• 
  1 week ago
  onitemi002

  Oh! No I purchased it with another user. I just remember
  
• 
  1 week ago
  premiersol Author

  with which user?
• 
  1 week ago
  onitemi002

  with this user "toliano002"
• 
  1 week ago
  premiersol Author

  okay but we don't have the option to update the license.
• 
  1 week ago
  onitemi002

  Alright. Thanks

• 
  2 weeks ago
  parpro7 Purchased

  Hi, i have setup Corn job in my Cpanel but still getting error in dashboard please help me
• View 3 more replies
• 
  2 weeks ago
  premiersol Author

  please make sure you have set the cron in cpanel, check the php path.
• 
  2 weeks ago
  parpro7 Purchased

  After install i get path automatically that will i set but its not working
• 
  2 weeks ago
  premiersol Author

  you can send your mailcarry and cpanel detail on [email protected] so we can check it ourself.
• 
  2 weeks ago
  parpro7 Purchased

  Hi i fixed it 🙂
• 
  1 day ago
  innoohim Purchased

  Please can you share how it was fixed?
  
• 
  1 day ago
  premiersol Author

  cron job is easy to set in cpanel

• 
  2 weeks ago
  chuabip Purchased

  How to replace and add system fonts. Font error when using my language, can you help?
• 
  2 weeks ago
  premiersol Author

  you can edit the /public/css/custom.css
• 
  1 day ago
  innoohim Purchased

  Hello I sent an email for support with installation issue
  [internal function]: IlluminateFoundationBootstrapHandleExceptions->handleException()

• 
  4 weeks ago
  Boy3 Purchased

  When I try to send a test email from the application, I get the following message:
  "Connection could not be established with host 103.114.218.204 :stream_socket_client(): unable to connect to tcp://103.114.218.204:25 (Connection timed out)"
  PS:i test my SMTP(pmta) by the website and it work fine
• View 5 more replies
• 
  4 weeks ago
  premiersol Author

  make sure you have selected the proper credentials for smtp, including encryption
• 
  4 weeks ago
  Boy3 Purchased

  i setup pmta by application tools that you offer so the configuration is right i didn't change anything
• 
  3 weeks ago
  Boy3 Purchased

  i add the same server smtp at your demo application and it works fine but when i add it to my application it give me same error
• 
  3 weeks ago
  premiersol Author

  replied you in PM
• 
  3 weeks ago
  Hatim3D

  Dear Mailcarry Team,
  
  I would like to know, when you launch a campaign with 5000 emails per hour why it doesn't send 5000 emails each hour? The SMTP's are configured for 10K per hour total of 50K.
• 
  3 weeks ago
  premiersol Author

  Did you purchase MailCarry?
• 
  3 weeks ago
  Hatim3D

  I Have tested it at my friend who has purchased it earlier, so i wanna ask before i buy my license too.
• 
  3 weeks ago
  premiersol Author

  when you will buy then we will assist you better with real-time data and a valid license. Thank you!

• 
  4 weeks ago
  pacha05 Purchased

  Hi
  I bought and tested your software. It's great but i found one error in the code.
  When i create a client account, open it credentials, in dashboard section, when you click on profile, we got an error providing in the file "builder.php".
  If you solve this error, this will mean that the script is fully functional as described and will give you 5 stars in reviews.
• View 3 more replies
• 
  4 weeks ago
  premiersol Author

  thank you for highlighting this issue, we will fix it on priority.
• 
  4 weeks ago
  pacha05 Purchased

  When you will fix it and how we will get it for old buyers of your script. Thanks
• 
  4 weeks ago
  premiersol Author

  hopefully in the next week
• 
  3 weeks ago
  premiersol Author

  Hi, The new version 2.5.7 launched, you can update your mailcarry, and the profile issue is fixed. Thank you
• 
  3 weeks ago
  Boy3 Purchased

  please help me with error onnection could not be established with host 103.114.218.204 :stream_socket_client(): unable to connect to tcp://103.114.218.204:25 (Connection timed out)"
  i add my server smtp to the application demo and it works fine but when i try it at my application it gives me this error please help
  this is my skype [email protected]
• 
  3 weeks ago
  premiersol Author

  replied you in PM

• 
  4 weeks ago
  hostnet Purchased

  Wave? eu conectei ao software após um bom tempo hoje! is requesting License Key.
  ao inform Licença não é possível to date and proceed as edições.
  or what happened?
• 
  4 weeks ago
  premiersol Author

  you can go into settings, and just click update
  
  

• 
  1 month ago
  pacha05 Purchased

  Hi, when i enter my domain name in browser, it redirect me to application log in page. Is there a home page and how can i set it. thanks
• 
  1 month ago
  premiersol Author

  it means you have installed your app successfully, now needs to login

• 
  1 month ago
  Africa

  Hi
  
  Iam interested in your application.
  
  1/ The french langage is available or is it posible to translate the script in french
• 
  1 month ago
  premiersol Author

  Yes, There is a French-language available for MailCarry, and you can also update the language variables easily by own.