181 Support questions or comments

• 
  Nov 6, 2023
  homemsombra Purchased

  In addition to another bug in the chat, the chats are frozen, the page has to be updated for the chat to work.
  
  When we send the chatbot's response, there is no way of knowing whether the customer responded to the bot, as it does not appear in the chat.
  
  Your project is good, but you need to improve these requirements and pay more attention to your customers who supported you from the beginning
  
  Another point that must be made in the chat is sending pdf, video, audio. There is no way to send video in chat

• 
  Nov 6, 2023
  homemsombra Purchased

  You don't respond anymore, I already knew that, that you just want to sell, but then you don't give any more support. It's impossible to sell this to end customers, but another bug in the chat, the chats are shaking, watch the video https://www.awesomescreenshot.com/video/22221384?key=6e574024a0b1e56116a50dc37a7b20b7
  
• View 1 more reply
• 
  Nov 18, 2023
  Claudivam Purchased

  My friend, I understand your point of view in thinking that a difficulty in something is someone else's fault and trying to transfer that to someone else. Many times the error is a lack of knowledge, it is easier to judge than to ask for help.
  I bought this script, installed it, configured the server, Meta accounts and everything needed and I didn't encounter any obstacles and everything is working perfectly, received messages appear in the chat automatically in real time.
  About your screen is shaking in the chat. Change the time zone for your region, another fact that causes this to happen is caused by your own browser, it is certainly trying to translate consecutively, click on the screen with the right mouse button and in the last penultimate line it says translate, go back to English or to your default browser language and you will notice that it will no longer jitter.
  Don't just point out mistakes, this is demotivating for someone who spends years studying, wasting nights to create a solution, ideas, innovations and receive criticism as rewards.
  
  You don't need to thank someone for the tip, just share your knowledge with someone.
• 
  Nov 18, 2023
  homemsombra Purchased

  Friend, don't say that you don't know, this happens because the automatic updates are not being updated correctly in the database. If you installed this from scratch and with the current version you certainly won't have a problem. I installed it again on a fresh install and it worked correctly.
• 
  Nov 18, 2023
  homemsombra Purchased

  Outro ponto disso que todo script esta traduzido para portugues, não tem nenhuma palavra ingles. O erro esta na atualização do script, e no tempo de resposta do meta.
• 
  Nov 18, 2023
  homemsombra Purchased

  Toda critica e pro bem do desenvolvimento de melhoria do mesmo, sendo assim ele vai vender mais e consequentemente terá o melhor retorno sobre investimento dele

• 
  Nov 4, 2023
  nando

  1) The docs are not working
  2) Does is require any special API and if so are they paid ?
  3) Can it be 100% translated
  
• View 1 more reply
• 
  Nov 4, 2023
  ionfirm Author

  1. Our documentation is currently being updated, and it will be available within the next half hour.
  2. For administrators, there's no need for an API. However, end-users will require the WhatsApp API from Meta, and the charges are as per their policy. You can find more information at https://developers.facebook.com/docs/whatsapp/pricing.
  3. Yes, it is fully translatable, and if you encounter any issues, our dedicated team is ready to provide direct assistance.
• 
  Nov 4, 2023
  nando

  thank you
• 
  Nov 4, 2023
  ionfirm Author

  Documentation is working now
• 
  Nov 7, 2023
  nando

  Thank you. This script seems nice but I dont think my customers want to have the trouble to create their own app on Meta, too much technical stuff for simple people but wish you luck!

• 
  Oct 31, 2023
  homemsombra Purchased

  Is this update coming out today?
• 
  Nov 1, 2023
  ionfirm Author

  Yes, Please Update using Internal cloud Update Settings.

• 
  Oct 26, 2023
  homemsombra Purchased

  Could you provide less support via WhatsApp, so we won't waste too much time here by sending a message
• 
  Oct 26, 2023
  rodcos

  te chamei no final 9584
• 
  Oct 26, 2023
  ionfirm Author

  I have responded to your message in the Inbox. Please check it there.

• 
  Oct 26, 2023
  homemsombra Purchased

  It's been a few days and you haven't answered any of my questions. I need to know how to import contacts.

• 
  Oct 26, 2023
  Ash5050 Purchased

  Hello my dear friend kindly please reply me in inbox i will be waiting thanks.

• 
  Oct 24, 2023
  homemsombra Purchased

  Hello friend, I just need you to tell me how to import contacts through the csv file and you don't respond

• 
  Oct 23, 2023
  ashok97539 Purchased

  After Setup user cloud api it shows message sent but from receiver side nothing happend. Get Multiple error in app also it not working without payment setup. if admin want to create a user there is no manual feature to update or change plan of any user. Not Satifactory app.If you support me with the api issue then it was useless for me.
• 
  Oct 25, 2023
  ionfirm Author

  Hello Ashok,
  
  I've fully understood your concerns. Regarding message sending, there's a Meta policy in place. You're required to send an initial Meta Approved template message to the user. After the user responds to this message, you'll then be allowed to send regular messages and initiate a conversation.
  
  As for the Payment Setup, we currently offer a selection of 17+ Payment Gateways. If you wish to set up the system without a payment gateway, you have the option to set the price to 0 for your plan or provide a trial period for your end users.
  
  In terms of Manual Features, the current capabilities include updating user statuses and personal information. We've taken note of your suggestion and added it to our roadmap. You can expect manual plan assignment in upcoming updates.
  
  Rest assured, if you encounter any errors, we're here to assist you. Our commitment is to continually improve and tailor the system to meet your specific requirements. We are dedicated to ensuring the platform reaches its full potential and is not left incomplete.
  
  Thank You
• 
  Oct 25, 2023
  ashok97539 Purchased

  Thanks for the response @arnjra,did you have any documentation or notes to verify template on cloud.

• 
  Oct 18, 2023
  homemsombra Purchased

  Friend, any update on this? Please respond there.
• 
  Oct 20, 2023
  ionfirm Author

  Bulk Fix Update Available Right Now.