181 Support questions or comments

• 
  Sep 30, 2023
  homemsombra Purchased

  Friend I need this correction

• 
  Sep 30, 2023
  ashok97539 Purchased

  Hello,
  Nice work, I like your product, need some more fuctionality in user panel like agents and flow building. Is there any way to add those functinality i will pay for it.
  Thanks
• 
  Sep 30, 2023
  ionfirm Author

  Thank you for your kind words and interest in our product. Yes, it is absolutely possible to add additional functionality to the user panel, such as agents and flow building. We're open for custom work, and we'd be happy to discuss your specific requirements.
  
  Please don't hesitate to contact us through our email support to share more details about the enhancements you have in mind. Our team will be glad to assist you and provide you with a tailored solution. Contact us on hello[at]ionfirm.com
• 
  Oct 2, 2023
  ashok97539 Purchased

  Mail sent, waiting for response.

• 
  Sep 28, 2023
  homemsombra Purchased

  Hello friend, look at the message box I need your support

• 
  Sep 26, 2023
  Ash5050 Purchased

  Hello i am still waiting for your kind response my templates are not working when ever i add any template its say that it is active but when i send template message in bulk it only goes to 1 number and never go to an other number bcoz the my templates are not working help me to resolve this i message you 6 days ago no reply from your team.
• View 1 more reply
• 
  Sep 26, 2023
  ionfirm Author

  Everything is functioning smoothly, my friend. Let's create a template from the experimental section that links directly to the Meta template. Once it's approved, You can send it to your customers. If a customer responds, you can proceed with regular plain-text, media, and document messages, and so on.
  
  As of now, you're attempting to send regular plain text messages, but these won't go through. According to the meta rules, you need to initiate by sending an approved template to your customers first.
  
  When sending bulk messages, always prioritize the use of approved meta templates, as they have a static structure.
• 
  Sep 26, 2023
  Ash5050 Purchased

  Yes but i know this all things i have research on this but when i use experimental section that links directly to the Meta template as you said but it give me the error as i have pasted for you in this comment kindly help me inbox as soon as possible.
  
  
  Client error: `POST https://graph.facebook.com/v17.0/109261105520896/message_templates` resulted in a `400 Bad Request` response:
  {"error":{"message":"Invalid parameter","type":"OAuthException","code":100,"error_subcode":2388072,"is_transient":false, (truncated...)
  
  i have also send you the screenshot in your inbox.
• 
  Sep 27, 2023
  ionfirm Author

  I've created two templates from your account and am currently awaiting Meta Approval. It seems there was an issue with the parameters used in the previous attempt, which is why you encountered that error.
• 
  Sep 27, 2023
  Ash5050 Purchased

  okk i am waiting please check and resolve i need to recommend you for others and give you 5 stars for this waiting for you kind response in my inbox thanks

• 
  Sep 25, 2023
  xwebart

  Hello Guys, Thank you for this amazing work, i just need to know before i buy it, are you willing to do extra features for me & i will pay for it ?
• 
  Sep 25, 2023
  ionfirm Author

  Hello! We appreciate your interest and your kind words. We are certainly open to discussing custom work with you. Custom projects and work are typically handled on a case-by-case basis. Feel free to reach out to us through the inbox here, or you can also send us an email at hello[at]ionfirm.com
  We'd be happy to further discuss your needs and provide you with more information.

• 
  Sep 24, 2023
  homemsombra Purchased

  I come here to tell you, thank you very much for the update. You are the developer who delivers on your promises.
  
  I made the complaints because I didn't know you were a developer committed to your customers.
  
  You can buy from this seller without fear, as he provides full support to his customers.
• 
  Sep 24, 2023
  ionfirm Author

  Thank you very much for your kind words and understanding. We greatly appreciate your feedback and are committed to delivering the best possible support to our customers. 😊

• 
  Sep 20, 2023
  homemsombra Purchased

  Friend, do you have an estimate when this will be updated?

• 
  Sep 19, 2023
  homemsombra Purchased

  Your script also doesn't send audio
• 
  Sep 20, 2023
  ionfirm Author

  We're committed to improving our script, and I can assure you that adding audio and media support is a priority. You can expect this feature to be included in the next update.

• 
  Sep 19, 2023
  homemsombra Purchased

  Another point that would be interesting for you to improve in the chatbot is the issue of “adds without combining” when the user writes any word and the bot responds.
  
  Because your script is in this mode, for example if the person types "hi" and if that word is not within the bot's configuration, the bot does not respond

• 
  Sep 19, 2023
  homemsombra Purchased

  Hello friend, the updated version has improved, but as I said, without media in the online chat it will be impossible to chat with users. Fix this and you will have the best roadmap ever made for small entrepreneurs like me
• 
  Sep 20, 2023
  ionfirm Author

  Thank you for your valuable feedback. We truly appreciate your input, and we're thrilled to hear that you find the updated version improved. Your perspective is essential to us, and we're committed to making our software the best it can be for entrepreneurs like yourself.
  
  I'm pleased to inform you that we have taken your suggestion to heart, and we're actively working on adding the media feature to our online chat. It is highly likely that this feature will be included in the next update. We understand how important this addition is for enhancing your user experience and enabling more effective communication with your users.