83 Support questions or comments

• 
  3 weeks ago
  borntechmedia Purchased

  I am using Azure OpenAI and now i have API key and endpoint for openAI so in script where should i fill the both keys only i am able to see API key field not able to find endpoint field.
• View 7 more replies
• 
  3 weeks ago
  premiumsales Author

  Hello,
  You input the API Key in Settings > AI Settings
• 
  3 weeks ago
  borntechmedia Purchased

  I am able to see ,That API key but what about end point of AzureAI Key and your latest update theme is not working.
• 
  3 weeks ago
  premiumsales Author

  AzureAI Key is not currently available. What issue are you getting on the theme?
  
• 
  3 weeks ago
  borntechmedia Purchased

  I have activated new theme but getting error "View [themes/cognitio/index] does not exist"
• 
  3 weeks ago
  premiumsales Author

  There was a typo in the update. Go to database > themes table then rename cognitio to cognitia.
• 
  3 weeks ago
  premiumsales Author

  cognitio to cognitia
• 
  3 weeks ago
  borntechmedia Purchased

  I have done it from database theme table but getting this"View [themes/cognitio/index] does not exist"
• 
  3 weeks ago
  borntechmedia Purchased

  and due to this i am not able to login in admin panel
• 
  3 weeks ago
  premiumsales Author

  Does your themes table look like this? https://imgur.com/a/rsXlbm3
• 
  3 weeks ago
  borntechmedia Purchased

  nothing else just while visiting website getting this error"View [themes/cognitio/index] does not exist"" and now i am not able to login in admin panel , so suggest me how i enable old theme , if you have whatsapp support then provide contact so i can send you website url.

• 
  4 weeks ago
  Flixweb

  Your demo is not working.
• 
  4 weeks ago
  premiumsales Author

  Hello, What is not working? The logins?

• 
  1 month ago
  Disruptian Purchased

  hay!
  one week is over and there is no change in version.... it takes few hours on ai ides to make all the changes .....

• 
  2 months ago
  borntechmedia Purchased

  issue in adding blog categories , Blog Section . Please resolve as soon as possible .
• 
  2 months ago
  premiumsales Author

  Hello borntechmedia,
  For a quick fix, go Settings > Updates as admin and click check for updates. Implement and you'll be good to go.
• 
  2 months ago
  borntechmedia Purchased

  Thanks

• 
  2 months ago
  Disruptian Purchased

  it seems I have wasted money buing this software along with whats app plug in, no change in ui, no further development for last few months, takes so much time to load... last sos before I discard it .. when will you work towards making it a better product
• 
  2 months ago
  Disruptian Purchased

  you could easily transform it into a killer product like botsailor.com , and we would have promoted it .. but you have your own thoughts.. what can we do
  

• 
  2 months ago
  Disruptian Purchased

  it seems I have wasted money buing this software along with whats app plug in, no change in ui, no further development for last few months, takes so much time to load... last sos before I discard it .. when will you work towards making it a better product

• 
  3 months ago
  usmanahmed1122 Purchased

  Hey after 4 messages from user AI keep loading does not respond, is there a need to fix from dashboard
• View 1 more reply
• 
  3 months ago
  premiumsales Author

  Hello,
  Is this on the widget? If yes, Message me the url on which the chat widget is embedded on
• 
  3 months ago
  usmanahmed1122 Purchased

  please check message
• 
  3 months ago
  usmanahmed1122 Purchased

  please check
• 
  3 months ago
  premiumsales Author

  Let me get back to you. Am checking it

• 
  4 months ago
  umoh Purchased

  i embeded the chat in my website after setting the sitemap, the chat assistant and adding the prompt but it is still not responding according to the prompt
• 
  4 months ago
  premiumsales Author

  Hello, What is the website you have embedded on? Send me in Message

• 
  4 months ago
  Freshvibes

  Login not working. Both user and admin
• 
  4 months ago
  premiumsales Author

  Hello Freshvibes,
  They had been changed but now are restored. You can login

• 
  6 months ago
  Joe7 Purchased

  Premium, I have a request. I know it's probably a no but no other chatbot tool is doing this. Allow chatbots to access database tables using sql queries. To prevent too much data flowing back and forth and having data chopped off you have the chatbots submit to the database the query for a specific table, it then uses that data to answer questions. It would be the 1st realtime live data chatbot. Imagine the things you could do and the sql querymakes it all possible for small chunks of data and keeping the cost down. when a bot is setup you would need ip address, database name, table name, username, password fields as well as a prompt to give the bot a desription of what the table is and used for.
• 
  6 months ago
  premiumsales Author

  Hello Joe, The tools feature is very close to you suggestion. What it does is when a visitor sends a question to the bot, the AI analyses the question and if it sees the necessity it calls a function (Which the user fills some requested information used to access an external database and retrieve data) which responds with some information which is send back to AI. From there the AI uses it to respond back to the initial question. Very soon the will be an option the AI calls the function with some parameters instead of the user having to fill some info. But this will depend on the nature of function called. Is this close to what you are requesting?
• 
  6 months ago
  Joe7 Purchased

  Yes, i think i would just need it have the the parameters for a database and its table along with a prompt as you said. Do you have any wiki or info as to how we can make our own tools, you know coding languages needed to use, required files, folder structure, etc. so we can get started on making our own tools?
  
• 
  6 months ago
  Joe7 Purchased

  Do you think this tool could be used with twilio to and webhooks to use ai to respond to sms and emails?