103 Support questions or comments

• 
  Jan 11, 2024
  slimaidi Purchased

  installation done very good
  kindly any plans for the following :
  1. Stripe?
  2. RTL?
  3. ability to change the text in frontend page?
  4. what is the recommended size (in pixels for the logos)?
• 
  Jan 11, 2024
  mrmed Author

  Yes Mr. slimaidi,
  
  Currently, our priority is to implement Stripe payment gateway into ChatPDF platform.
  Although, customizations such as RTL or editing home page text have to wait.
  For the logo, the optimal size is: 300 x 70 px
  
  Kind regards.

• 
  Jan 8, 2024
  slimaidi Purchased

  hello, great web app can't wait to test it
  in your installation doc you are recommending extracting script in public_html.
  i am using a digitalocean vps and i have the httpdocs to extract into it. is this, ok?
  Thank you.
• 
  Jan 8, 2024
  mrmed Author

  Yes Mr. slimaidi
  
• 
  Jan 8, 2024
  mrmed Author

  By the way, Ensure to contact us via the support email to get your license code.

• 
  Jan 4, 2024
  tednote

  I TESTED IT-
  1) Nice script, but gets some prompts wrong. eg listicle,
  2) Can not link to desktop files to upload- ONLY drag and drop ( I personally hate doing that!)
  3) Is it possible to ADD MY OWN CUSTOM PROMPTS? If so HOW?
  5) I intend to buy Extended License-(SAAS) so if clients want new things I should be able to modify. Is this possible?
• 
  Jan 4, 2024
  mrmed Author

  Hello Mr. tednote,
  
  1) We are still adding more features as well as fixing the chatbot to make it much stable.
  2) By using Chrome browser, you can select your desired file or Drag and drop to upload, but for FireFox browsers, click to select is not working as intended and it will be fixed in the next update soon.
  
  3) Adding custom prompt to the chatbot is going to be implemented in the next update as well.
  4) I didn't understand what kind of modification that you would like to perform for your clients, could you explain more in details?
  
  If you have any questions, please feel free to ask.
  We will be glad if you have any additional suggestions that could improve the ChatPDF platform.
  
  Have a nice day.

• 
  Dec 26, 2023
  tonyhoang

  Hello, I have some questions:
  1. Beside OpenAI API and Repid API so we have to use your free API for your script, isn't it?
  If It's true, so when your website's die then your free api's died. then this script can not process => So How can we do?
  ----This is your response for one here
  "The Rapid API is a separate project/product, and it's not included with ChatPDF source code.
  However, ChatPDF relays on Rapid API as well as OpenAI API to work.
  
  Note: PHP cannot do that (Chatting with documents). therefore, we used other technologies to achieve that (e.g. Python, Vector Database, Redis, etc.), and provide it as an API for FREE for our clients.
  
  If you have any questions, please feel free to ask.
  
  Have a nice day Mr. Root."
  
  2. Can we use your script to sale the plans for our customers with regular license?
  3. In your demo, I can see it support multi language for:
  + Admin Interface;
  + Front End interface;
  + User interface;
  So Have you have plan for this?
  
  Thanks!
  
• View 9 more replies
• 
  Dec 26, 2023
  mrmed Author

  Hello Mr. tonyhoang,
  
  1. No worries, if the website die, the Rapid API source code will be released for our clients to host it themselves (Could be free or with a very small fee like $5).
  
  2. Yes, You can sell plans for your customers with Regular License, However, it's one time use (for on website/domain), But for Extended License, it includes many things, like Advanced support, ability to use it with multiple website/domains, Hotbug fixes, etc.
  
  3. For the time being, ChatPDF supports just English language, However, many languages are going to be supported in future updates, additionally, our main focus now is improving the chatbot to make it much stable and supports many document types, as well as implementing Stripe Gateway.
  
  We will be glad If you have any suggestions that could improve the platform.
  
  Have a nice day Mr. tonyhoang.
• 
  Dec 30, 2023
  tonyhoang

  Hello, can you tell me the Rapid API's used for what in your script?
  
• 
  Dec 30, 2023
  mrmed Author

  Hello Mr. tonyhoang.
  
  In order to chat with a documents using AI, PHP language cannot achieve that due to its limitations.
  And those PHP limitations are:
  - Parsing various document types (PDF, docx, csv, pptx, xlsx, ePUB, etc).
  - Vector Database required to store documents (And it is very expensive due to the AI trend, it costs about $69/month from Pinecone, but be provide it for free for our clients through Rapid API).
  - Chatbot advanced capabilities are limited with PHP.
  
  Therefore, we made the Rapid API with Python to support ChatPDF platform, the API has been built with scalability and security in mind, this way, we bypass the PHP limitations as well as saving our clients the hustle of configuring and managing the Vector database.
  
  If you have any more questions, please feel free to ask.
  
  Kind Regards Mr. tonyhoang.
• 
  Jan 12, 2024
  tonyhoang

  Hello,
  ---
  1. No worries, if the website die, the Rapid API source code will be released for our clients to host it themselves (Could be free or with a very small fee like $5).
  -------
  Rapid's pricing is very expensive!
  https://drive.google.com/file/d/1Tj5WomyvbVO90x4QG39c9LTUSDx0BwPO/view?usp=sharing
  
  => So how can I see its pricing's very cheap like you said?
  Thanks!
• 
  Jan 12, 2024
  mrmed Author

  Hello Mr. tonyhoang.
  
  You actually misunderstood the context,
  Currently here is the Rapid API (AskPDF API) that I'm talking about:
  https://rapidapi.com/MrMed/api/askpdf1/pricing
  
  if the website dies (and we don't think so), the API source code will be released for our clients to host on their VPS/server.
  
  Note: Rapid API (AskPDF API) is a separate and independent product/project.
  
  Therefore, the pricing that you have mentioned has nothing to do with us or our clients.
  
  Kind regards.
• 
  Jan 13, 2024
  tonyhoang

  Yes, sir!
  Please add some functions in next update!
  1. manual payment method;
  2. Multi languages for front end and back end.
  3. Opton Language that AI will reply for user via that language (may be it's combo box of language that use can choose language for ai);
  
  I'll buy it in next update!
  
  Thanks!
  
• 
  Jan 13, 2024
  mrmed Author

  Hi Mr. tonyhoang.
  
  We assure you that ChatPDF platform is improving over time, However, currently, we have other important features to implement, such as, adding Stripe Payment Method, improving chatbot stability, and chatbot reply language.
  
  Note: If you're interested in ChatPDF platform, ensure to get your copy before the price goes up.
  
  Kind regards.
• 
  Jan 18, 2024
  tonyhoang

  Hello, ChatGPT Plus can read PDF and do the same with your script.
  So I don't see the special things of your script with ChatGPT Plus.
  So why our customer should buy plan from my site (that's created from your script) without ChatGPT Plus?
  Thanks!
• 
  Jan 18, 2024
  mrmed Author

  
  Customers would buy plans from your site for many reasons, such as:
  - ChatGPT Plus cost about $20/month (it's very expensive for just reading PDFs).
  - You could give more affordable pricing (e.g. $5/month) for your customers (like students, researchers, ...etc).
  - Unlike ChatGPT, ChatPDF supports various document types (PDF, csv, docx, txt, xlsx, ePUB, Json, pptx)
  
• 
  Jan 18, 2024
  mrmed Author

  Note: if you don't like ChatPDF platform, you don't have to buy it Mr. tonyhoang.
• 
  Jan 19, 2024
  tonyhoang

  In our country, if 5 people contribute money to buy the ChatGPT Plus package, each person only costs about 4 dollars.
  I have this idea for you to see if your software build has any differences and advantages over ChatGPT Plus. Only then will your software be useful to us.
  Don't think like that "Note: if you don't like ChatPDF platform, you don't have to buy it Mr. tonyhoang."!(
• 
  Jan 19, 2024
  mrmed Author

  I see your point Mr. tonyhoang,
  
  if 5 people contribute money to buy the ChatGPT Plus package, that would hurt any business,
  In this case, you may need to change your targeted audience/customers.
  
  We will be glad If you have any suggestions that could improve the ChatPDF platform.

• 
  Dec 24, 2023
  sakima

  1) Are other languages supported?
  2) Will STRIPE be added to the payment gateway?
• 
  Dec 24, 2023
  mrmed Author

  Hello Mr. Sakima,
  
  - Yes, Stripe will be supported soon in future updates.
  - What do you mean by other languages, do you mean website translation or chatbot language?
• 
  Dec 24, 2023
  sakima

  1) When was it?
  2) yes.
• 
  Dec 24, 2023
  mrmed Author

  - The Stripe gateway feature will be implemented and released after a month or two at max.
  - The ability to control the chatbot language is coming in the next update, however, the website translation will support just English, at least for now.

• 
  Dec 22, 2023
  Minimukas

  Hi, is it possible to upload a book and ask questions?
• 
  Dec 23, 2023
  mrmed Author

  Yes Mr. Minimukas,
  
  That's what ChatPDF platform provides, the platform allows users to chat with their documents via AI, and it supports various document types (pdf, docx, xlsx, csv, txt, epub, ...etc).
  
  Try the demo to have a clear idea about the platform.
• 
  Dec 23, 2023
  mrmed Author

  Note: if you're interested, just ensure to get your copy before the price goes up.

• 
  Dec 15, 2023
  bubitron Purchased

  Hello, I assume you have in mind
  on the development path to be able to use this tool with other languages ​​as you said at the time?
  It shouldn't be that difficult as Open AI works in all languages. Thank you
• 
  Dec 15, 2023
  mrmed Author

  Do you mean supporting ChatPDF chat bot responses to different languages?
• 
  Dec 17, 2023
  bubitron Purchased

  Yes

• 
  Dec 13, 2023
  bluenexo Purchased

  I'm having issue with installing the script. install.php doesn't work
• 
  Dec 13, 2023
  mrmed Author

  No worries, just contact the support/us via the email support.

• 
  Dec 11, 2023
  nacife Purchased

  Hello, I purchased "ChatPDF - Chat with your Documents using AI (SaaS)" from WebMinds @mrmed and I'm having problems installing it. 1st) the tutorial teaches after adding the content in public_html to run meudomain/install, but this directory does not exist (there is an install.php file in the config folder, but it does not work either). I realize that it is out of date. Request support for installation.
• 
  Dec 11, 2023
  mrmed Author

  Please check your email for the reply.

• 
  Dec 10, 2023
  nacife Purchased

  Hello, I'm buying the script but I didn't find an option to translate it into Portuguese. There is no Brazilian Real currency, no option to translate HOME, there is no way to configure the AI ​​to respond in other languages. Can you make these updates soon?
• 
  Dec 10, 2023
  mrmed Author

  Hello Mr. Nacife,
  
  - For the time being, ChatPDF platform supports just english.
  - You can change the currency from "Admin Dashboard" > "General Settings".
  - You can customize the OpenAI settings at "Admin Dashboard" > "API keys" (for chat response language, it will be implemented in future updates).
  
  If you have more suggestions that could improve ChatPDF platform, we will be glad to know.
  
  For support, ensure to contact us via the email support:
  [email protected]