Courier Management Systems

Check how tracking numbers are created, which shipment statuses are available and who may change them. Customers should receive useful public updates without seeing private contact information or internal notes.

• Parcel booking and references
• Branches and service areas
• Driver assignments
• Status histories and notifications
• Charges, invoices and cash collection

Determine whether the system manages last-mile delivery, branch transfers, ecommerce fulfillment or a combination. Route optimization and live tracking may require mapping APIs or mobile applications.

Cash-on-delivery amounts and status changes should be auditable.

Map the parcel journey from booking through delivery or return. Review driver tools, label printing, notifications, billing and reporting.

Can customers track parcels without an account?

Many systems provide public tracking with a reference number.

Are driver applications included?

Some products include responsive panels or mobile apps; others do not.

Can they manage cash on delivery?

Selected systems record COD amounts and reconciliation.

Is route optimization included?

Advanced routing often requires external mapping services.